They made it right! I had previously expressed a concern with the service I had in the Eden prairie store regarding a pair of ON shoes that were not meeting my expectations. They had a hole in the toe/seam. I received a response from Jacob one of the managers in that area and he proceeded to meet me and handle my concern so professionally that I ended up not only replacing the shoes that were defective but I also bought three more pair of shoes. Both Karen and Freddy were fantastic in helping me find shoes that worked well for me. This was all I was looking for when I went into scheels my first time. (That experience brought me to my visit with Jacob). I appreciate the service I received to “make it right” and because of it I will be a loyal long time customer. ! Thank you Jacob Freddy and Karen !

Great honest and good prices What made this great was the ease in ordering the communications? The tracking the company stays with you with each one of their shipments. It was so nice and it was a great experience and the prices you cannot beat. Check them out. You won't be disappointed.

Scheels in Idaho is an amazing store Scheels in Idaho is an amazingly beautiful store with wonderfully friendly employees. I'm not much for shopping, but my wife and I spent a couple of hours looking around (and spending about $300) and I highly recommend the store. This is how retail should be, but all too rarely is. Thank you Scheels team!

Shady company and never received item... I ordered a $65 New Face cross body satchel from Scheels. It was not delivered on time so I called costumer service and over a two week period spoke with four different Scheels employees. They appeared very confident about assuring me my order was on the way and I would be getting it the following day. This did not happen. The last time the employee told me they would expedite it over night. It did not come. Finally, I gave up and called a final time and requested a reimbursement, which I was told would arrive in 2-4 busy days. What are the chances of me receiving this? It seriously felt like some sort of scam. BUY YOUR ITEM ELSEWHERE!!!!

If I could give a negative score I… If I could give a negative score I would TRASH - this place has no customer service . My mom bought my brother in law some stuff for his 22nd bday. she spent alot of money when she got one of the items it was a scoutlight pro. the thing didnt have all the parts and it did not work so thinking like any good company would make it right she sent it back and they kept her money like a good $350 they told her some BS about not gettin a refund and long story short they robbed our family big F U you should lose your business - If i steal I go to jail but if you steal.. nothing? A bad review..