If I could give a negative score I… If I could give a negative score I would TRASH - this place has no customer service . My mom bought my brother in law some stuff for his 22nd bday. she spent alot of money when she got one of the items it was a scoutlight pro. the thing didnt have all the parts and it did not work so thinking like any good company would make it right she sent it back and they kept her money like a good $350 they told her some BS about not gettin a refund and long story short they robbed our family big F U you should lose your business - If i steal I go to jail but if you steal.. nothing? A bad review..

This was our first time to shop at… This was our first time to shop at Scheels. EVERYONE here was amazing and helpful. Best experience we’ve ever had. Grant in the men’s shoe department was awesome. Wonderful selection of quality merchandise. We will definitely come back next time we are in Dallas

Shady company and never received item... I ordered a $65 New Face cross body satchel from Scheels. It was not delivered on time so I called costumer service and over a two week period spoke with four different Scheels employees. They appeared very confident about assuring me my order was on the way and I would be getting it the following day. This did not happen. The last time the employee told me they would expedite it over night. It did not come. Finally, I gave up and called a final time and requested a reimbursement, which I was told would arrive in 2-4 busy days. What are the chances of me receiving this? It seriously felt like some sort of scam. BUY YOUR ITEM ELSEWHERE!!!!

Great customer service from chase Chase was extremely helpful and knowledgeable with all my questions about getting new shoes for work. Would go back because of him next time I need more shoes.

Hanna Ward-Wichita KS store-exceptional Hanna Ward at the Wichita KS store was very knowledgeable and she went the extra mile. I had looked at some patio chairs and all questions were answered honestly. I had ordered the chairs from her the next day by phone and her team had them ready in 15 minutes. Impressed.