They made it right! I had previously expressed a concern with the service I had in the Eden prairie store regarding a pair of ON shoes that were not meeting my expectations. They had a hole in the toe/seam. I received a response from Jacob one of the managers in that area and he proceeded to meet me and handle my concern so professionally that I ended up not only replacing the shoes that were defective but I also bought three more pair of shoes. Both Karen and Freddy were fantastic in helping me find shoes that worked well for me. This was all I was looking for when I went into scheels my first time. (That experience brought me to my visit with Jacob). I appreciate the service I received to “make it right” and because of it I will be a loyal long time customer. ! Thank you Jacob Freddy and Karen !

GREAT CUSTOMER SERVICE AND PRODUCTS My husband and I and two other couples who are friends of ours went to Scheels and had a great experience. Matt, who works in the Binocular area of the store, was so knowledgeable, professional, and had an obvious love for what he was doing. The whole experience was refreshing. We had questions about bino's, Matt was able to answer them efficiently and then showed us what he was talking about. Two binoculars were purchased that day. Scheel's has great prices for quality products, along with fantastic customer service. We look forward to shopping there again.

It was a great experience It was a great experience, just a lot a people due to grand opening. I will be definitely coming back.

I accidentally ordered 2 pairs of the… I accidentally ordered 2 pairs of the shoes I wanted. I immediately called customer services (6:30pm EST) and they helped me fix my order right away. Most places I buy online are closed at this hour but they answered fairly quickly and resolved my issue within minutes. I was definitely pleased with my purchasing experience.

Hanna Ward-Wichita KS store-exceptional Hanna Ward at the Wichita KS store was very knowledgeable and she went the extra mile. I had looked at some patio chairs and all questions were answered honestly. I had ordered the chairs from her the next day by phone and her team had them ready in 15 minutes. Impressed.