Excellent customer service quick to respond. Have been dealing with Kyle M. about my recent request to cancel my subscription. Over the course of the last few days he has been very helpful and quick to respond to my request for help. I feel like the desire to retain me as a customer was top priority for him. Gave me options and assured me that the IT department was working to fix the issues I was having. I am hopeful that the issues I was having will be resolved and I will remain a customer.

Consistent helpful support from LTB Consistent helpful support from LTB! We've had to contact a couple of times over changing address and small stuff, and they've always been fast and helpful - I wish all online purchases went as well and were as well supported.

I had the best experience I had the best experience! I never write reviews, but I also rarely experience exceptional customer service. I ordered a 3 month gift subscription for a 14th birthday present. During the order, I entered the delivery address wrong. 🤦🏼‍♀️ I didn't realize until a few days before the birthday that the package had been returned to sender. I emailed and apologized for my mistake and inquired on purchasing overnight delivery. Kyle M responded to my email promptly. He was so kind, immediately shipped out a replacement and even upgraded it 🤯 Y'all this issue was 100% my fault! They didn't owe me a thing! Thank you Lucky Tackle Box and Kyle!!!

Absolutely fantastic customer service Absolutely fantastic customer service. If you have any questions at all, send an email to their support group and they will respond almost immediately. I had an empty box show up in the mail a few months ago and they took care of me by sending out a replacement. I have paused my subscription for the time being, but I will be back. Thank you so much!

Top notch customer service!! Top notch customer service!!! Kyle was quick, efficient, and answered my email promptly. Not only did he answer my question regarding my monthly box, he also sent another one!! Very pleased with the products and customer service!!!! Thanks Kyle!! :)