Always had great experiences with customer service! Always had great experiences with KastKing products and customer service. Never had a reel or tool break. Broken a couple rods by my own mistakes but KastKing (specifically Winnie in customer service) has always responded within 24 hours and replaced my rods, no questions asked, and I had a new rod in 3 days. When a Spirale rod I ordered came in the mail broken in half, they sent out a new rod right away and again I had it in 3 days. A few weeks ago I ordered some new TriPolymer line off the website. Apparently I caught it the second it went up for sale because the price was $0. I ordered 4 spools but only received 1. I talked to customer service and they said that the website price was a mistake but they went ahead and sent 1 to me for free instead of cancelling the whole order. I thought that my whole order was going to be cancelled the second I placed it and don't care that they didn't fulfill the whole order but it was nice of them to at least send 1 spool honoring their mistake. That's good customer service in my book! KastKing's customer service and quality has earned a customer for life!

LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! I ordered a fishing rod from them, shipping was taking too long time and I CANCELLED the order BEFORE IT WAS SHIPPED! I advised them not to ship, but they ignored me. I refused delivery and shipment was sent back, I HAVE A PROOF (tracking number) IT WAS RETURNED to them ! They never gave be a refund! These A$$HOLES are THIEVES!!!

Bought three of their long sleeve… Bought three of their long sleeve fishing shirts. Love the colors, the price is great, and best of all they come in a fishing tackle bag, which i am now using for some of my soft plastices.

Worst customer service ever dealt with Worst customer service ever dealt with. Good luck to buyer who have ever purchased any kastking rods on eBay ( 1 year warranty, absolute and complete BS ) . and if you re having problems, issues with defective rods - CONTACT YOUR CREDIT CARD ISSUER. This is the only solution for you ! ZERO customer support, rude and disgusting cs , takes days to receive blurry silly brainless response. eBay clearly states - 90 days left there is nothing we can do , try external methods ( external means - credit card or PayPal etc must step up ) or try to contact kastking again . Stay away from this * brand * ,

Top notch customer service! Never had a bad customer service experience with KastKing. I bought 2 Compass travel rods and both broke during my first trip using them. Turns out there was a manufacturer defect in the batch that was received (this was during COVID where problems like this were a lot more common). I reported it to KastKing and had 2 new rods only a few days later and didn't even have to ship back my broken ones. The new rods have been perfect ever since and I use them a lot. Top notch customer service! Sometimes their customer service emails end up in the spam folder because of Gmail's filters so I always check there first. Responses always come in 24-48 hours