called customer service had to have…GREAT SERVICE called customer service had to have parts right away no problem talked to BRIAN then PAUL got great info great service got my parts thanks guys PETE S.

Have bought several spinning reels Have bought several spinning reels, pliers, landing net, braided line and flurocarbon line. No concerns. All well made. Oldest of my reels is several years old, still working well. Had an issue with one reel, a part came loose, customer service was great, sent me a spare part with no charge.

Just got pliers on kastking called… Just got pliers on kastking called speed demons and they work excellent for fishing as well as around the house repairs. Would reccomend to anyone.

I purchased a Rover 50L and the piece of crap started falling apart while I was spooling it. The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.

Customer service is terrible 3 days… Customer service is terrible 3 days between email responses. If you call DURING their hours of operation it goes to voicemail saying there’s no one in the office. Reel is crap came broken. Now I have to wait another month to get a replacement. Kastking is not a reliable company don’t buy from them.