Awesome customer service Awesome customer service I called today to ask about musky rods and live bait runner reels and I talked to a captain I think captain broadband or something but he runs sea charters and he gave me so much information about good things about which rod which reel to use and which line is good and bad to use. He was very honest about their own products. Highly recommend this company they actually care. Ethan H

I purchased a Rover 50L and the piece of crap started falling apart while I was spooling it. The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.

No review = NO reel to review I ordered a kast king spinning reel and never recieved it. The company refused to respond to my 4 emails asking for a refund. Customer service is awful. Imagine if you have a problem with a reel? May as well throw it in the trash because kast king won't help you. I will make sure all the fisherman fishing our trail knows to avoid kast king.

Horrific Customer Service - The Worst...Ever I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.

Good Company I have a large amount of Kastking products, always had good customer service when there were any issues which are far and few between, not saying that you can't have issues, but with any companies product sometimes issues do happen. Also with the amount of gear I have, never had any issues with anything.