LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! I ordered a fishing rod from them, shipping was taking too long time and I CANCELLED the order BEFORE IT WAS SHIPPED! I advised them not to ship, but they ignored me. I refused delivery and shipment was sent back, I HAVE A PROOF (tracking number) IT WAS RETURNED to them ! They never gave be a refund! These A$$HOLES are THIEVES!!!

Top notch customer service! Never had a bad customer service experience with KastKing. I bought 2 Compass travel rods and both broke during my first trip using them. Turns out there was a manufacturer defect in the batch that was received (this was during COVID where problems like this were a lot more common). I reported it to KastKing and had 2 new rods only a few days later and didn't even have to ship back my broken ones. The new rods have been perfect ever since and I use them a lot. Top notch customer service! Sometimes their customer service emails end up in the spam folder because of Gmail's filters so I always check there first. Responses always come in 24-48 hours

Just got pliers on kastking called… Just got pliers on kastking called speed demons and they work excellent for fishing as well as around the house repairs. Would reccomend to anyone.

Awesome customer service Awesome customer service I called today to ask about musky rods and live bait runner reels and I talked to a captain I think captain broadband or something but he runs sea charters and he gave me so much information about good things about which rod which reel to use and which line is good and bad to use. He was very honest about their own products. Highly recommend this company they actually care. Ethan H

Horrific Customer Service - The Worst...Ever I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.