Always had great experiences with customer service! Always had great experiences with KastKing products and customer service. Never had a reel or tool break. Broken a couple rods by my own mistakes but KastKing (specifically Winnie in customer service) has always responded within 24 hours and replaced my rods, no questions asked, and I had a new rod in 3 days. When a Spirale rod I ordered came in the mail broken in half, they sent out a new rod right away and again I had it in 3 days. A few weeks ago I ordered some new TriPolymer line off the website. Apparently I caught it the second it went up for sale because the price was $0. I ordered 4 spools but only received 1. I talked to customer service and they said that the website price was a mistake but they went ahead and sent 1 to me for free instead of cancelling the whole order. I thought that my whole order was going to be cancelled the second I placed it and don't care that they didn't fulfill the whole order but it was nice of them to at least send 1 spool honoring their mistake. That's good customer service in my book! KastKing's customer service and quality has earned a customer for life!

called customer service had to have…GREAT SERVICE called customer service had to have parts right away no problem talked to BRIAN then PAUL got great info great service got my parts thanks guys PETE S.

Customer Service is awesome Customer Service is awesome! Responded fast and fixed my issue. Had a rod arrive broken in half during shipment and they sent me a new one within 2 days. That is great customer service! I kept the broken one for spare parts in case I snap a tip or something....

Worst customer service ever dealt with Worst customer service ever dealt with. Good luck to buyer who have ever purchased any kastking rods on eBay ( 1 year warranty, absolute and complete BS ) . and if you re having problems, issues with defective rods - CONTACT YOUR CREDIT CARD ISSUER. This is the only solution for you ! ZERO customer support, rude and disgusting cs , takes days to receive blurry silly brainless response. eBay clearly states - 90 days left there is nothing we can do , try external methods ( external means - credit card or PayPal etc must step up ) or try to contact kastking again . Stay away from this * brand * ,

No review = NO reel to review I ordered a kast king spinning reel and never recieved it. The company refused to respond to my 4 emails asking for a refund. Customer service is awful. Imagine if you have a problem with a reel? May as well throw it in the trash because kast king won't help you. I will make sure all the fisherman fishing our trail knows to avoid kast king.