Bad ammo, Midway refused to make it right. Avoid this company. I ordered 2 boxes of Barnes ammo in 300 WinMag. The cost was $3.30 per round. It is very high quality ammo I commonly use. Typically the brass has highly polished brass cases with a mirror type of finish. What I received was blemished ammo cases with tooling marks (scratches). I contacted MidwayUSA and sent photos of this horrible looking. Their response “no returns/refunds on ammo and our QA/QC manager says it’s fine”. I know from past experience this was not Barnes quality ammo. I sent the same info to Barnes. They responded quickly and their QA/QC manager apologized and said it is not to their standard. They offered to replace the ammo and are sending it now. I used to give MidwayUSA plenty of business. That stopped today. They do not stand behind what they sell you and their customer service is horrible these days

Decline of a once good company. I have dealt with Midway USA for many years and the experiences have been good and bad over the years but in the recent year their attention to customer care and service has dropped drastically. Apparently, the company has become so large they feel they no longer have to worry about customer care. My most recent order was lost in shipping (10 days) and the shipper (UPS) provided a case number but stated the shipper had to initiate the search. When I contacted Midway with this info they refused to do so until an additional 14 days had passed. SO, I have to wait at least 3 weeks to start the process on my lost package. In the meantime, I had to find and purchase the items elsewhere due to a deadline I had.

Don't buy from midway Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!

I have purchased over the internet from… I have purchased over the internet from Midway and received orders in three days. I go through customer service and they yank me around. To almost 7 days, what is the difference between the internet and customer service. Through tracking it's still parked in Kansas City. I'm only a hour away.

I had the same experience as AF user… I had the same experience as AF user below. 3/25 I placed an order for ammo. And on 4/1 I called a few times to ask different representatives. They first said my order was placed on hold because of quality check. Then I was was transferred like the AF was, and I talked to the lady as well and they said because of the nature of your product we are no longer able to do business with you. What does that even mean? And then the other times I called back in they kept saying we can only ship to the address and billing address on file, I am like cool what is the hold up then? My information is that on the billing and shipping. Please send? *confused*