Great online experience Great online experience. I was hoping to buy Surly frameset without traveling 60 miles to nearest dealer. The price was competitive, and FREE shipping. The frameset was beautiful, very well packaged. I will buy from Aventurine again.

AVOID AT ALL COST!!! AVOID AT ALL COST!!! This is for a buddy who is waaaaaay too nice and patient. He ordered a $7000 Yeti (that was supposedly in stock) the beginning of November and it's now December 11 with no bike. When he tried to cancel the order last week, they told him to read the fine print on the order. It gives them up to SIX WEEKS to ship a bike out and they said they would charge him 10% if he cancelled before the 6 weeks was up. In a world where customer service is a joke, this is a new low.

I ordered two bike tubes I ordered two bike tubes. They haven't shipped. No tracking info. No response to email. No one answers the phone

I ordered the wrong fly line I ordered the wrong fly line, emailed and told them right after I purchased online. They got back to me within a week and told me via email what to do in order to get my refund. I sent the unopened package right back and they did some sort of update to my purchase online but never sent my refund and still have not replied to my requests for the refund. I wish I had reviewed their business more in depth before purchasing anything. Lesson learned but I will file a complaint with Better Business Bureau.

Quick to take the money, not so to ship the product I placed an order nearly 2 weeks ago and while they are happy to take your money immediately, shipping the product seems to be something they are NOT interested in doing. Try and call their phone number BEFORE YOU ORDER and see if they answer. I can tell you they won't so when they don't you'll know NOT to order from them. I have sent 3 emails and only the first one was returned with a hollow promise that I would receive tracking info in a few days. I guess I have no choice but to dispute the charge with my credit card and order the product elsewhere. READ THE OTHER REVIEWS AND STAY AWAY FROM THIS SITE!