Quick to take the money, not so to ship the product I placed an order nearly 2 weeks ago and while they are happy to take your money immediately, shipping the product seems to be something they are NOT interested in doing. Try and call their phone number BEFORE YOU ORDER and see if they answer. I can tell you they won't so when they don't you'll know NOT to order from them. I have sent 3 emails and only the first one was returned with a hollow promise that I would receive tracking info in a few days. I guess I have no choice but to dispute the charge with my credit card and order the product elsewhere. READ THE OTHER REVIEWS AND STAY AWAY FROM THIS SITE!

This company appears to piggy-back off… This company appears to piggy-back off of Google searches but does not have the inventory in stock -- yet lists it as in-stock when they take your money. I had to follow-up with them 3 times now and am still waiting for refund on 8/24 when item was ordered and paid for on 8/11. they do not answer telephone calls and have likely outsourced customer service to a remote location. Hate that when a business advertises itself as a small family-owned business but operates as money hungry e-tail business.

Bike was not assembled! I bought a Surly Preamble Drop Bar at Aventuron because it was not available locally for me. After a week the bike finally shipped -- according to Aventuron, the bike needed to be assembled and repacked before shipping. However, when the bike arrived it was in a completely disassembled state -- disks for the brakes were not on the wheels, the bar was not taped, brake cables were not trimmed (one stuck out about two feet). I ended up having to take the bike to a local bike shop and pay about $100 to be properly assembled. Would not buy from Aventuron again!

The staff will work with you, if you reach out to them. After placing my order a possible delivery issue came up. I reached out to the staff through their communications system. They responded promptly and were helpful. Everything worked out. My overall experience was very positive.

Bought a Wahoo Indoor Kickr bike Bought a Wahoo Indoor Kickr bike, but no follow up information on shipping after a week. So I called and was told it will be there this week. Two weeks later still no bike and now no return of my calls or messages left on their web page chat box. If you don't have the item ready to ship, then don't take my money. Follow up to the message by the company. Before I bought the bike I rang up and asked if it would be delivered to MA. Was told no problem. Several times rang up and given timelines that did not hold true as well as having been promised return calls that were not followed up on. So don’t say you went above and beyond, you dropped the ball.