Horrible experience!! Horrible experience!!! I signed up for the free trial and cancelled before the trial was up, but it never got cancelled. When I saw the charge on my credit card, I called to cancel ... they did cancel the one month they charged me...BUT refused to refund the $25 early cancellation fee. Bear in mind, this was 9 hours after the free trial period was up (when I did cancel before the free trial), which apparently never got processed.

Confirmed the document evidence My DNA results took much longer to arrive than I expected, so I spent those weeks filling out my family tree. When the results arrived, I felt that they affirmed what I was finding through the document evidence. I was impressed that the system estimates what portions of my background come from my paternal vs. maternal side.

Origins that were never suspected From the time I received the instructions and materials, and then mailed it in, I looked forward to finding out what would be in my DNA. Part of what I found out from my DNA wasn't a surprise. I knew there was Irish from both parents. The surprise was in my mother. Her maiden name is Schiller, which is German. We had always thought there was German in her line. But the DNA found no German at all. Plus, there were many other nationalities that had never been suspected. It was all very exciting and interesting!

It was a very exciting experience It was a very exciting experience. However once clicking on what I thought was my grandmother and realised it was incorrect, I was unable to change it. It was an interesting result and would recommend it.

The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!