The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!

Buyer beware!! Buyer beware!! Poor customer service. Company demonstrates no accountability. While when you activate your test kit, it says results can take six to eight weeks, true, however they send text messages with erroneous information and do not update their dashboard, SO, be prepared to call, multiple times to get any kind of an actual update, other than results are taking longer anticipated. My little girl has been waiting for a while to get these results with zero update to the estimated receipt of your results. Just use another company.

I have been researching genealogy with Ancestry for quite some time I have been researching genealogy with Ancestry for quite some time and I find it fascinating. I have now got my DNA results and am looking forward to finding all my matches.

Strange things were happening to my… Strange things were happening to my account on ancestry.Someone is sharing multiple copies of the same records to my sources in my trees. I delete them next day there back. They won't stop I report it to Ancesty. I am wasting time deleting these records. Ancestry blames me said it is because I accept a member tree hint. I then shut off member tree hints. Someone shares a 1930 obituary to present to my personal profile source. I delete it. It comes back over and over. I start to think someone might be sending me a threatening message. Ancestry has no explanation. I reported the obituary to ancestry they make a report. I don't need the stress so I decided to delete all my trees and stop my membership. Every time I deleted a tree a message would pop up you can't delete this tree it doesn't belong to you

The membership -it took so long for… The membership -it took so long for results that over half the membership is over. The membership should not start till the DNA is complete. The military fold is hard to use and did not work for us. I have done a different DNA test and it seem to be quicker and easy to navigate.