I was bought the test by someone else… I was bought the test by someone else and it was not possible for me to transfer it to my self without having to phone and be talked through the process. The website was far too confusing. I was very pleased with the detail of the results but once again I found it very difficult to navigate round the e-mail I was sent. You should learn the benefit of clarity in your IT department.

The membership -it took so long for… The membership -it took so long for results that over half the membership is over. The membership should not start till the DNA is complete. The military fold is hard to use and did not work for us. I have done a different DNA test and it seem to be quicker and easy to navigate.

AncestryDNA has been great, greater with .csv files AncestryDNA has been great. It would be even greater if they could allow me to get the results in a .csv file or an excel file. I go out to places in the mountains where there is no internet connection searching for graves. It would help greatly if I could take the DNA results files with me out there.

Horrible experience!! Horrible experience!!! I signed up for the free trial and cancelled before the trial was up, but it never got cancelled. When I saw the charge on my credit card, I called to cancel ... they did cancel the one month they charged me...BUT refused to refund the $25 early cancellation fee. Bear in mind, this was 9 hours after the free trial period was up (when I did cancel before the free trial), which apparently never got processed.

Average I still can’t view the ‘traits’ section of my DNA analysis. An ‘error’ notice appears instead of the traits info. My sister is posted as my ‘brother’. Some (two) fun photos of my grandmother. Average experience.