The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!

Constant spam emails were not appropriate The amount of advertising email and spam from ancestry.com was ridiculous. While we were waiting on the results we were bombarded with spam email from ancestry. We have already purchased the service. The constant request for upgraded packages and more money was not appropriate.

Buyer beware!! Buyer beware!! Poor customer service. Company demonstrates no accountability. While when you activate your test kit, it says results can take six to eight weeks, true, however they send text messages with erroneous information and do not update their dashboard, SO, be prepared to call, multiple times to get any kind of an actual update, other than results are taking longer anticipated. My little girl has been waiting for a while to get these results with zero update to the estimated receipt of your results. Just use another company.

A lot of information but unhappy with… A lot of information but unhappy with the search process. It seems very difficult to narrow things down. Because you cannot narrow the results, you spend hours looking through numerous possibilities.

I have been researching genealogy with Ancestry for quite some time I have been researching genealogy with Ancestry for quite some time and I find it fascinating. I have now got my DNA results and am looking forward to finding all my matches.