The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!

Horrible experience!! Horrible experience!!! I signed up for the free trial and cancelled before the trial was up, but it never got cancelled. When I saw the charge on my credit card, I called to cancel ... they did cancel the one month they charged me...BUT refused to refund the $25 early cancellation fee. Bear in mind, this was 9 hours after the free trial period was up (when I did cancel before the free trial), which apparently never got processed.

Answering Multiple Needs It all started with a combination of a need to digitize my old family photos, scan birth/marriage/death certificates, and find a way to illustrate the mesh of our family trees. Then came the interest in a DNA test to see what that might confirm. We have births, marriages, divorces, re-marriages, pre-mature and old age deaths, adoptions and guardianships to cover. Ancestry seemed to have it all covered, combined with the Photomyne app to simplify the photo album coverage. The hints are phenominal… just like a treasure hunt. Being able to use it across computer, tablet and phone platforms (Apple in my case) made it very versatile, and provided a great road trip exercise recently. I’m excited to reveal the findings so far to my family, that has now spread its wings across three continents. Thank you for providing an excellent tool.

AncestryDNA has been great, greater with .csv files AncestryDNA has been great. It would be even greater if they could allow me to get the results in a .csv file or an excel file. I go out to places in the mountains where there is no internet connection searching for graves. It would help greatly if I could take the DNA results files with me out there.

The most amazing family, adventure, and journey! The membership packages offered by ancestry.com, are amazing and helpful. They have provided us the opportunity to take a journey back in time and discover Family members we did not know. The website is Very user friendly, creating a family tree is easy And exciting!