Origins that were never suspected From the time I received the instructions and materials, and then mailed it in, I looked forward to finding out what would be in my DNA. Part of what I found out from my DNA wasn't a surprise. I knew there was Irish from both parents. The surprise was in my mother. Her maiden name is Schiller, which is German. We had always thought there was German in her line. But the DNA found no German at all. Plus, there were many other nationalities that had never been suspected. It was all very exciting and interesting!

The website is confusing and hard to… The website is confusing and hard to use. It has too many buttons, most of which aren't clear on what they do, even after you click them. The search is very time wasting and badly designed. At first use, it initially searches very effectively to help build a tree, showing suggestions, but then this quickly changes to offering thousands of options. There are few filters and even when you've found a person (so you know the site has a record of them), that person record doesn't show up again in future searches!

Average I still can’t view the ‘traits’ section of my DNA analysis. An ‘error’ notice appears instead of the traits info. My sister is posted as my ‘brother’. Some (two) fun photos of my grandmother. Average experience.

Constant spam emails were not appropriate The amount of advertising email and spam from ancestry.com was ridiculous. While we were waiting on the results we were bombarded with spam email from ancestry. We have already purchased the service. The constant request for upgraded packages and more money was not appropriate.

Horrible experience!! Horrible experience!!! I signed up for the free trial and cancelled before the trial was up, but it never got cancelled. When I saw the charge on my credit card, I called to cancel ... they did cancel the one month they charged me...BUT refused to refund the $25 early cancellation fee. Bear in mind, this was 9 hours after the free trial period was up (when I did cancel before the free trial), which apparently never got processed.