I never Received my figurine it hasn't… I never Received my figurine it hasn't even been shipped yet its been a year

according to the price If I could, I would probably say 3.5-3.8, but I'll be kind enough to round up. Price-wise, this is probably the cheapest shop. So far, all the figures that were released have arrived (except for one figure that was part of a set, where I was then told that it was no longer in stock, even though I had bought it. So the deposit was gone... (apparently the studio forgot it. I don't know how that can happen. But everyone has to decide for themselves whether they think it's the studio's fault or the shop's). At least I got a small discount code as "compensation"... There are phases when the support responds within one, but there have been times when I had to wait 10 days+ for an answer (maybe they were on vacation). But if you keep at it, sooner or later you always get an answer in my experience (this all applies to WhatsApp). I would like to highlight something positive: when I wanted to buy a figure and it was out of stock, the support managed to ask the studio. This figure then arrived with no problems.

Customer service I pre-ordered a figure 2 weeks ago and it turned out that it was out of stock. As it's written on their website, my order should have been automatically cancelled and my deposit refounded but after 2 mails there's still nothing. Like many people here, I feel like I'm being scammed and I hope I will get my money back soon.

You will get ghosted or scammed Absolutely horrible customer support. I needed to update my shipping address since I moved houses and they ghosted me for weeks. I emailed a second time asking for a refund because I had been ignored constantly and I finally got a reply telling me to be patient. Biggest scam. I'm not even confident I will receive my product or if it even exists in their system anymore. Do NOT buy from this company. You will lose money and get nothing but silence.

I pre-ordered Sailor Moon Luna and… I pre-ordered Sailor Moon Luna and Artemis wedding figures and never received them I paid a deposit I emailed customer service when they would be shipping and nobody even responded the my order number is No. 12099