they separated me from my bd (gintoki) i never write reviews ever but they sent me this link via email and were like “how were we ^__^?” oh? this b!tch wants me to snitch so i will I preordered a limited edition figure in March last year and the release date was a few months from the time i placed the order so fast forward to SIX MONTHS past the release date and my shi is not only nowhere to be found it didn’t even ship! which reminds me of this lie “If the item(s) fail to ship after 6 months from the Estimate to Arrive (ETA) month provided at the time of purchase, customers are entitled to a full refund of the purchase amount.” they thought i wouldn’t notice lmaoo i tried contacting customer service and sent emails nonstop but it was futile cuz nobody responded and it stayed like that for months but i didn’t give up i kept nagging i spent $416 TF when they finally responded they told me the item i PREORDERED was out of stock? hmm “Cancellation will be done automatically if product out of stock” this yall? they had the audacity to offer me a 50% coupon as an apology JUST GIVE ME MY MONEY i asked for a refund they agreed then took sooo long AND the amount was deducted mind u they would’ve never considered responding until i threatened to take it to court so yea run away if u value ur money.

according to the price If I could, I would probably say 3.5-3.8, but I'll be kind enough to round up. Price-wise, this is probably the cheapest shop. So far, all the figures that were released have arrived (except for one figure that was part of a set, where I was then told that it was no longer in stock, even though I had bought it. So the deposit was gone... (apparently the studio forgot it. I don't know how that can happen. But everyone has to decide for themselves whether they think it's the studio's fault or the shop's). At least I got a small discount code as "compensation"... There are phases when the support responds within one, but there have been times when I had to wait 10 days+ for an answer (maybe they were on vacation). But if you keep at it, sooner or later you always get an answer in my experience (this all applies to WhatsApp). I would like to highlight something positive: when I wanted to buy a figure and it was out of stock, the support managed to ask the studio. This figure then arrived with no problems.

Recieved the figure in perfect… Recieved the figure in perfect condition honestly was surprised since i thought they were a scam but were not

Customer service I pre-ordered a figure 2 weeks ago and it turned out that it was out of stock. As it's written on their website, my order should have been automatically cancelled and my deposit refounded but after 2 mails there's still nothing. Like many people here, I feel like I'm being scammed and I hope I will get my money back soon.

Communication could use some major… Communication could use some major improvement. I kept reaching out for information on an order and would have to wait for weeks before getting a vague response. On top of that the item was no longer in stock after waiting for a year. Fortunately, I was able to get a refund.