Extremely Dissatisfied with Product Quality and Customer Service I am acutely disappointed to leave this one-star review for Nen Culture, but the experience I've had leaves me no alternative. I purchased a "TANJIRO FOX MASK HOODIE" with high expectations, given the exceptional reputation of the brand and the attractive product images on their website. Unfortunately, the item I received was a far cry from the depicted product. The print on the hoodie was significantly blurred to a point where it was unrecognizable, and the material quality was, to my dismay, very poor. In an effort to resolve the issue, I reached out to the Nen Culture Support team. As a loyal customer, I anticipated a quick response and an effective solution, but I was faced with radio silence. It's been over a month since my initial complaint, but my emails remain unanswered - a disappointing example of negligence and disconcerting lack of regard for customer satisfaction. Not only did the product fail to meet the expected quality standards, but the subsequent lack of customer service has also been equally, if not more, disappointing. Consequently, I am left feeling let down by this once-trusted company, making it difficult for me to recommend their products and services to others. If you value quality and responsive customer service, I would caution you to consider other options before choosing Nen Culture. I, unfortunately, learned this the hard way.

SCAM!! SCAM!!! I ordered a t-shirt and hoodie which when arrived looked absolutely awful. The design is looks like it was printed off at 144p and ironed onto the products. I attempted to get a refund and after 50 emails of me double checking I could send it back (costing me a further £20!) For a refund I was told yes. I sent it, I've waited weeks for them to receive it, spoiler they didn't and left it at their local post office... And now they've sent it back to me with no refund for absolutely no reason!! I'm beyond mad, I'm now down more money (totaling around £100). What a joke of a company.

SCAM, NO REFUNDS Ordered a berserk brand of sacrifice shirt, the shirt itself isnt bad, the print of the logo definetely is. It felt kind of "sticky" as if it had just been glued onto the shirt, but even worse it wasn't even aligned properly. I send a message to customer service who only proposed me to return the shirt and order something else, but no refund... While the product I received was far from what I ordered.

Won't send my order Ordered a few different clothes and the quality is poor. The stitching on the shorts has already been torn (bought them for gym) but that's not the worst part. THE CUSTOMER SERVICE IS THE WORST. So I ordered a black version of some shorts and the white version turned up. I emailed them and they were happy to send the black ones free of charge. They sent this confirmation on the 23rd of January. It's nearly been a month now and every time I ask where it is, it's the same response that I will get the shipping information in 24 to 48 hours but it never happens. Very scummy website stay clear of them and try Aniq heard they are better quality and friendlier.

This company is an absolute scam This company is an absolute scam. I ordered an Akatsuki cap - the advertisement makes it seem like they are good quality products. But what arrived was terrible quality, looks nothing like what's being advertised, the stitching is nothing more than a sticker, and overall the product was not worth the $50 it was advertised for. I am taking this company to the disputes tribunal, because here in NZ, they fall under the Consumer Guarantees Act, and they did not provide the advertised goods. Do not fall for the bots reviews found here too - if I could rate this company as a zero star I would.