The order never arrived with zero help… The order never arrived with zero help from their support team. Sent them 4 emails in the span of 2 weeks, haven't received a single reply. Definitely don't recommend buying from this company. Tracking also displays no information. They use YunExpress and it still says 'Shipping Information Received', last update was nearly a month ago. I also don't know where they get their 1000 positive reviews because I can't find an easy method of leaving a review on their website.

Excellent client service Ordered a T-shirt recently, at first I didn't get a confirmation so I sent them a mail to ask whether something had gone wrong. Got a very friendly response quickly, in which they apologised and confirmed my delivery. My order arrived shortly after and was exactly how i expected it.

Ordered a hoodie 6 months ago never arrived Ordered a hoodie 6 months ago, never received it. They said they'd give me a refund, then they switched it up saying they'd send another parcel. I refused, demanding my refund and this was their response: Hello there, Thank you for your reply. I'll pass on your request. Thank you for your patience. Kind Regards, Lorena Custom Support Team Nen Culture Terrible support. I wouldn't recommend it. UPDATE: I got my refund, it only took me posting a story about it on my 70K IG account.

Bad quality The site it's not a scam, I ordered a shirt from Italy and it got delivered pretty fast, but the quality is cheap (and the price is not). I didn't expect it to be perfect but at least the graphic could have been of a good quality, it's really bad and I'm kind embarrassed because it's a gift. I would not suggest to buy from this company unless you have low expectations

Extremely Dissatisfied with Product Quality and Customer Service I am acutely disappointed to leave this one-star review for Nen Culture, but the experience I've had leaves me no alternative. I purchased a "TANJIRO FOX MASK HOODIE" with high expectations, given the exceptional reputation of the brand and the attractive product images on their website. Unfortunately, the item I received was a far cry from the depicted product. The print on the hoodie was significantly blurred to a point where it was unrecognizable, and the material quality was, to my dismay, very poor. In an effort to resolve the issue, I reached out to the Nen Culture Support team. As a loyal customer, I anticipated a quick response and an effective solution, but I was faced with radio silence. It's been over a month since my initial complaint, but my emails remain unanswered - a disappointing example of negligence and disconcerting lack of regard for customer satisfaction. Not only did the product fail to meet the expected quality standards, but the subsequent lack of customer service has also been equally, if not more, disappointing. Consequently, I am left feeling let down by this once-trusted company, making it difficult for me to recommend their products and services to others. If you value quality and responsive customer service, I would caution you to consider other options before choosing Nen Culture. I, unfortunately, learned this the hard way.