DO NOT BUY FROM THIS COMPANY - RIP OFF Poor quality, bad sizing, terrible customer service. Can't get replacement hoodie or a refund. Just keep getting the same worded email reply saying they're doing their utmost to process my return. It's now been 6 months of trying and still nothing. Spent money on the hoodie I don't have and the cost to return tracked to Spain from UK. Am out of pocket and angry. DO NOT BUY FROM THIS COMPANY!

I never received my order I never received my order. Whenever I confronted the customer service team, they would just send me the same generic emails. The tracking information only showed 'shipping information received' over a month after my purchase, and they repeatedly claimed it was on its way. The only reason I didn't give this a 1-star rating is because they did eventually refund my money. However, I can't guarantee that this will happen to you, so I strongly advise against buying from them

Excellent client service Ordered a T-shirt recently, at first I didn't get a confirmation so I sent them a mail to ask whether something had gone wrong. Got a very friendly response quickly, in which they apologised and confirmed my delivery. My order arrived shortly after and was exactly how i expected it.

Quality Threads, Quick Delivery! Nen Culture is all about quality threads! The anime clothing I received is stylish and well-made. Customer service was responsive, and the delivery was quicker than expected. Can't wait to show off my new anime gear!

Ordered a hoodie 6 months ago never arrived Ordered a hoodie 6 months ago, never received it. They said they'd give me a refund, then they switched it up saying they'd send another parcel. I refused, demanding my refund and this was their response: Hello there, Thank you for your reply. I'll pass on your request. Thank you for your patience. Kind Regards, Lorena Custom Support Team Nen Culture Terrible support. I wouldn't recommend it. UPDATE: I got my refund, it only took me posting a story about it on my 70K IG account.