Exceptional customer service This is the second time I've ordered from this company and was again met with exceptional customer service. They really went above and beyond to accommodate my needs on a freeze-free hose. I highly recommend them. That sort of customer service is a rare treat.

Second hose I bought from them Second hose I bought from them, the first one lasted 3 years, which is stellar in a farm setting; previous products never lasted more than a year. Ordered online, product was here in less than a week, excellent and helped by the fact that they are in Oregon, yay!

Excellent customer service! Excellent customer service! Called a few times before placing my order ans was greeted by woman (sorry don't remember your name) who was very helpful and answered all my questions on each call. Oh yeah ..the hose :) Very good quality and works just as described. Thank you for being there.

Exceptional customer service Ordered the heated water hose back in December for my RV and used it without fail until two weekends ago. Dropped the hose will putting it back in the RV and literally broke the fitting off the hose. Emailed customer service describing the situation, along with a photo of the broken hose and SmartTech had a replacement hose in route to me before I even got the damaged one returned. Really appreciate the great customer service and standing behind their product. Highly recommend.

Junk The temperature sensor wouldn't fit in the box with the extension cord plugs attached. When pulling the extension cord plugs out of the temperature sensor the whole sensor fell apart. Threw the box and the sensor away, not worth the effort to return. Just hope the heated hose isn’t junk as well but won’t know until freezing temperature.