Excellent customer service! Excellent customer service! Called a few times before placing my order ans was greeted by woman (sorry don't remember your name) who was very helpful and answered all my questions on each call. Oh yeah ..the hose :) Very good quality and works just as described. Thank you for being there.

Smart Thaw is a well designed product Smart Thaw is a well designed product. Sensing water temp instead of ambient temp saves water (gals of water a day depending on ambient temps- causing unnecessary well/pressure pump cycling) and takes advantage of insulated water lines. No need for electrical heating, running power cords and unnecessary waste of electricity for heating faucets during transitory ambient temps. Cannot speak to its performance at this time nor its life expectancy.

Heated Water Hose - FreezeFreeHose -and-Add-A-Stat Thermostatic Controlled Outlet I ordered these items: Heated Water Hose - FreezeFreeHose and Add-A-Stat Thermostatic Controlled Outlet. They both are working great! The Add-A-Stat turns on at 35* just as stated. And turns off at the right time too. Thank you for this product! I highly recommend these 2 products.

Looking for a product to meet my needs saw the product on line with the basic specifications displayed. The size, Watt value, basic technology, attracted my scan, I called the company for more details the phone was answered promptly, with a very knowledgeable person. By this time I knew if the price point was near my budget i would buy. I own 3 units very promptly delivered and preparing to buy more. The product also exceeded my expections...

It's a little early, but since you insist... Well, so far, so good. Since this is your second request for a review and I've had my heated hose for a whole week already, I feel well qualified to report that water has successfully flowed through it for the entire week. It has been plugged in to its thermostat and hasn't shorted out or electrocuted anyone (yet), and since water flowed continuously even though temps dropped below 30 twice, I assume that the controller works well, too. Since we're in Montana I'd recommend that you check back, say, around the end of January and then maybe I can report on some real experience other than the fine delivery service (UPS).