A five stars... a great company... great products... great prices!! I gave you a five star rating because I wanted to ask a question before buying something that possibly would not work for my application. I got a call back and not only did I get my question answered the suggestions for my application was much better than I had envisioned, much easier and saved me a ton of money (money that would have gone in their pocket). So I ordered the suggested products right then and have already received them. Their quality are great. This is a great company!

I ordered a single heat trace cable to… I ordered a single heat trace cable to test the product and service from Smart Tech. I was extremely pleased with both and placed a larger order a week later. Very pleased!

Smart Thaw is a well designed product Smart Thaw is a well designed product. Sensing water temp instead of ambient temp saves water (gals of water a day depending on ambient temps- causing unnecessary well/pressure pump cycling) and takes advantage of insulated water lines. No need for electrical heating, running power cords and unnecessary waste of electricity for heating faucets during transitory ambient temps. Cannot speak to its performance at this time nor its life expectancy.

Excellent customer service! Excellent customer service! Called a few times before placing my order ans was greeted by woman (sorry don't remember your name) who was very helpful and answered all my questions on each call. Oh yeah ..the hose :) Very good quality and works just as described. Thank you for being there.

Faulty heated hose and thermostat… Faulty heated hose and thermostat promptly replaced , ordered 2nd hose as a backup . Delivered as promised. Will try product later this year when temps are below freezing . Last years hose worked well until late spring when it stopped functioning .