Rick
GBOrdered my first brewkit!!! This site is awsome! I got my first brew kit and buy all my homebrewing equipment and ingrediants from here and will not go anywhere else. It arrived on time and had everything I needed for my first brewing session. I did some price checking and they have the lowest prices anywhere. The owner returned my email immediately because I had a question about dry hopping. Thats customer service!!! The best part about it is now I can get 50 beers for half the price, and anytime I have a question they always resond quickly.
Bryce
GBAwesome communication and great customer service! These guys were great! I placed an order for a bunch of stuff, including a couple large glass carboys. They had everything in stock and quickly contacted me to let me know that their shipping calculator on the site had made an error in calculating the shipping rates (it was going to be more to ship from California to Florida than the site had calculated). As a small business owner myself, I know the pains involved in shipping, so the fact that they contacted me and were willing to work with me to correct the shipping issue was awesome. You just don't get that type of one on one communication with large companies.
John Coutts
GBGreat brew store I purchased some yeast from them and it was extremely easy. They arranged for me to pick it up from Enegren brewing company which had the awesome side effect of me discovering that awesome place! Keep on rockin brew ps!!
ThrashN
GBAbove and beyond my expectations My first order didn't go through but I thought it had. Cary did all he could to find that nonexistent order. And when I placed the order for good, he offered to deliver my package sooner than the scheduled pickup. He even called to remind me instead of waiting to hear from me. :) Thank you Cary! Aside from excellent service, we got great prices from the website. My second order went without a hitch and the carboy I got was a higher quality than I expected. If there's an item I need for homebrewing, I'll check brewps first every time. <3
Customer
GBGreat Prices, good customer service...not much to complain about. Good experiance using Brew PS. They have a decent selection and prices are solid. Order promptly recieved. My recommendation would be to expand the variety of brew ingredients and include AA% on current hops provided etc. Response time to emails has at times been slow. Also certain equipment items arent always on hand / in stock and have to be special ordered by BrewPS. Despite wanting to support the local business, if it has to be special ordered with a 1-2 week turnaround time, the customer will order it somewhere else to receive it in the same time if not sooner.