Wish their shipping department was better trained I was so disappointed and saddened to receive the three books I ordered, and the two hardcovers (which were gifts) were damaged so much that I had to return them. They were packaged in a box with barely any padding--just a strip of sealed air pouches on top--so the books slid around and the corners of the box got crushed, crushing the books at the same time. It is such a waste of new books and resources. I hope that Alibris trains their team better so that this doesn't happen again. I ended up buying from a local bookstore to make sure I could get the books in good condition.

You better follow up! Alibris is fine for finding books, and the sales process is easy and they take your money. HOWEVER be aware that some sellers like "Hippobooks" will take your money and never ship your book. If you don't check up quickly, they will say it's past the deadline and stonewall you. Alibris DOES NOT support the customer in these cases.

A goldmine for lost treasures! Saw the movie 40 yrs ago, but had been unable to find the sci-fi novel it was based on, Robert Merle's 'Malevil,' anywhere (not even on Amazon's French site), so was truly grateful to have found a copy in the original French on Alibris. Wow! Received the book a mere few days after ordering. Alibris = treasure! Merci beaucoup!

Great option for 2nd hand books I like that using Albris allows me to support 2nd hand bookstores across the US and bypass Amazon. I've never had an issue with the quality of books I received and usually receive them within 10 business days at most but often less time than that.

Alibris and their sellers make it right. Out of perhaps 200 transactions through Alibris I have only experienced 3 problems. Each time I contacted Alibris and then the seller involved, the seller then provided a satisfactory solution, for me, for the problem.