NO FREE RETURNS =STAY AWAY i ordered product for first time from this site. the online pic was significantly different from the actual product. I didn't even take it out of the plastic bag and sent it back--at a cost of $9.00, which OMC doesn't cover. In my opinion, any online company that doesn't cover returns just doesn't warrant any loyalty.

Too soon to tell Apparently my package is on it's way but UPS hasn't delivered it. We're experiencing some inclement weather so I tried to schedule it to be delivered to a location that's easier to access. My request was denied. UPS said this option is restricted by OMC. Now I have to pick up my package between 330pm and 730pm on a weekday at UPS. No daytime or weekend hours. Please OMC, change this delivery restriction.

Great customer service I ordered a avy beacon through OMC for an upcoming trip and they had the foresight to call after the order and walk me through the shipping options on a Sunday to make sure I didn't miss my critical date. Super friendly, great price, helpful customer service. Would definitely shop here again.

excellent service I have dealt with omc since the 90s..i really like their downtown location.. they have embrace the medium of the internet which extremely important and helpful..I have always admired their customer service and their expert knowlege..I have been climbing and backpacking for years and their philosophy and knowlege mirrors mine.. THANK YOU OMC..

Dishonest Review Process I purchased a pair of Salewa Gore-Tex waterproof hiking boots one year ago. After the first long hike, both boots developed major leaks. I tried to review these boots so as to warn others but the review could not be accepted because I did not recommend the product. The review form asked me to prove I was not a robot. I did. The form acknowledged that I was not a robot. But when I submitted the review with one star and a negative recommendation, I became a robot and the review was rejected. Stay away from this company.