Reliable source for outdoor equipment The website is easy to navigate, offering a vast selection of high-quality gear for activities ranging from mountain biking to snowboarding. What really stands out is their customer service, the team is knowledgeable and always ready to help with product choices or any issues. Prices are competitive and the delivery is reliable.

Unsafe climbing gear I purchased a pair of quick draws and was really excited for some new draws as the dog bones on some of mine are worn out. However one showed up without the rudder carabiner keeper for the rope side and both were manufactured in 2019. This means they are almost 5 years old and according to the manufacture that is half its life span. Contacted Backcountry gear about it and was told they don't accept returns on climbing gear for safety reasons. That was the most ridicules response when they sold me old incomplete gear. They did offer to let me return the one without the rudder stopper but offered no replacement. If your looking for clothes or anything you don't trust your life too. Sure maybe use this company for a sale. If its life saving gear please spend your money somewhere else.

Lowest price, lightning-fast free shipping, top-notch gear Backcountry Gear offered an outstanding price on the Outdoor Research Foray II rain jacket. I ordered it on Friday afternoon and received it in my mailbox on Monday, with no extra charge for shipping. User-friendly website, fast service, top-notch products!

Consistently offers the best deals… Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within a day of requesting and also used the chat to complete an exchange for a different size. Easy and free return process. Already purchased 3x from them!

Poor customer service and return… Poor customer service and return policy. They ASK you to find your own box to return shoes, in order to offer more protection I guess? They do not make it clear that it is a requirement or that there are consequences for not doing so. I couldn't find a box, so returned them in the original, never used. Was charged a 15% restocking fee because of damaged items, with no proof of damage. Seemed like they had good prices, but if you are unsure about your item at all, and may want to return it, I would suggest not using them.