Consistently offers the best deals… Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within a day of requesting and also used the chat to complete an exchange for a different size. Easy and free return process. Already purchased 3x from them!

Credit card compromised twice after using Backcountry Gear. I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purchases. I had to get a new card issued both times. I stopped ordering from Backcountry Gear and have not had a problem since. I don't use my credit card for daily purchases (mainly online). I continue to order from Moosejaw, Backcountry, and Amazon and have not had any problems. Someone at Backcountry Gear was not trustworthy.

Great company and products Great company and products. I ordered the Marmot Minimalist jacket, it was back ordered do to the sale they were having. But I received an email right after my purchase letting me know when it would be re-stocked. I received the jacket faster than I was expecting. Very fast shipping and great communication. Will be purchasing from this sit again. Thank you.

No return policy for rope they miss labeled. They sent a dynamic rope I needed static rope. Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back Country Gear 1855 W.2nd Ave Eugene, Oregon 97402

Oh my goodness Warren from customer… Oh my goodness Warren from customer service is amazing!!! I had a problem with an order that USPS lost and I called Backcountry gear after getting no where with the US Postal Service and Amazon. Although the entire fault falls on USPS, Warren stepped up and got the job done. I greatly appreciate the excellent customer service he delivered!