Same story as everyone else @Horrormerch, I have not initiated the CC dispute yet. Are you canceling the order and refunding as requested? If so, send me a confirmation and a refund and I'll update or delete this review. Original Review: Same story as everyone else. It's been months since my order and after I asked to cancel it 3 times, I get the vague email telling me to "refer to previous emails". I responded again and again asking to confirm cancelation and have not received a response or a refund.

Had ordered before without issue but… Had ordered before without issue but had heard of shipping problems. Glad they are still up and going as everything arrived fast and safe. Will be back!

Highly Disappointing Ordered a shirt for my brother's birthday. The company took my money but refuses to ship my order or even acknowledge when, if ever, they intend to ship. I just keep receiving some generic automated response that does nothing to answer my questions. I will never order from this company again and I recommend others to shop elsewhere if you want to receive your purchase. What a joke.

I preordered a Pinhead figure a couple… I preordered a Pinhead figure a couple months ago and just got it in today. I am familiar with how preorders work and also had checked out reviews of horrormerch and also their restock list. This was my first purchase and they definitely took care of me. I had contacted their support and it told me where to look for updates. I also received automated updates as well. In seeing these negative reviews I will say Im glad horrormerch proved them wrong. No issues with my shipment and everything was packed well. Some of these reviewers need to just stop being trolls.

Theft - Don't Waste Your Money I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere. Follow-up to merchant's response: horrormerch.com, if you had done the right thing and issued a refund as promised, I wouldn't have had to resort to a credit card chargeback. Severely disappointed with your customer service.