Fourth or fifth time ordering without issue Fourth or fifth time ordering without issue! I am based in Columbus as well and wish they had a pickup for next day pickup, but happy to keep getting everything within a weeks time. Thank you again and may get one last order in before the holiday - Thank You, Charles

Not Full Refund After 4 Month Wait… The company did refund part of my money originally spent for an order I had been waiting for 4 months now; they kept approximately $37.00 without explanation. I only wanted to know the status of my 4 month order or be refunded in full. They have done this to numerous other customers calling it a restocking fee or such. It feels like theft. It is a bad way to do business and something may/should be done by the Consumer Protection Agency.

Do not order from Horrormerch! Do not order from Horrormerch! I ordered a pre-order item from their website. After not receiving it for about 5 months I was able to get a refund with a store credit. Ordered a tank top with the store credit plus a few buck on November 4th 2023 and still have not received it as of March 10th 2024. I've contacted them several times through their issues page, but haven't heard a thing. I'm sure I'll never see my money. They suck hard.

Theft - Don't Waste Your Money I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere. Follow-up to merchant's response: horrormerch.com, if you had done the right thing and issued a refund as promised, I wouldn't have had to resort to a credit card chargeback. Severely disappointed with your customer service.

Same story as everyone else @Horrormerch, I have not initiated the CC dispute yet. Are you canceling the order and refunding as requested? If so, send me a confirmation and a refund and I'll update or delete this review. Original Review: Same story as everyone else. It's been months since my order and after I asked to cancel it 3 times, I get the vague email telling me to "refer to previous emails". I responded again and again asking to confirm cancelation and have not received a response or a refund.