I preordered a Pinhead figure a couple… I preordered a Pinhead figure a couple months ago and just got it in today. I am familiar with how preorders work and also had checked out reviews of horrormerch and also their restock list. This was my first purchase and they definitely took care of me. I had contacted their support and it told me where to look for updates. I also received automated updates as well. In seeing these negative reviews I will say Im glad horrormerch proved them wrong. No issues with my shipment and everything was packed well. Some of these reviewers need to just stop being trolls.

Quick shipping and the figures are… Quick shipping and the figures are perfect! Glad I rolled the dice as a first time customer - will definitely be back to fill some holes in my collection Thank you again!

Horrible website and customer support Horrible website and customer support. It’s impossible to get anyone to actually respond. From finding out the status of credits THEY issued for me on cancelled items, from finding out the status of missing items..,this company makes it impossible to get any help outside of a horrible automated system. Will never buy from this website again. Also..these products are cheaper on other sites, with far better customer support.

The shirts fit great and the print… The shirts fit great and the print looks good! Could use faster ship times but worth the wait!

A Forever Customer I love HorrorMerch! They always have products I can't find anywhere else, and that's what has kept me as a customer for years. As a collector of horror movie memorabilia, this site is always my first go-to when I'm needing new items to add to my collection. The website is easy to navigate, the products are top-notch and great quality (even the tshirts are great quality), everything is reasonably priced, and the customer service is friendly and helpful. I've never had a negative experience with HorrorMerch.