A Forever Customer I love HorrorMerch! They always have products I can't find anywhere else, and that's what has kept me as a customer for years. As a collector of horror movie memorabilia, this site is always my first go-to when I'm needing new items to add to my collection. The website is easy to navigate, the products are top-notch and great quality (even the tshirts are great quality), everything is reasonably priced, and the customer service is friendly and helpful. I've never had a negative experience with HorrorMerch.

Horrible website and customer support Horrible website and customer support. It’s impossible to get anyone to actually respond. From finding out the status of credits THEY issued for me on cancelled items, from finding out the status of missing items..,this company makes it impossible to get any help outside of a horrible automated system. Will never buy from this website again. Also..these products are cheaper on other sites, with far better customer support.

Not Full Refund After 4 Month Wait… The company did refund part of my money originally spent for an order I had been waiting for 4 months now; they kept approximately $37.00 without explanation. I only wanted to know the status of my 4 month order or be refunded in full. They have done this to numerous other customers calling it a restocking fee or such. It feels like theft. It is a bad way to do business and something may/should be done by the Consumer Protection Agency.

Same story as everyone else @Horrormerch, I have not initiated the CC dispute yet. Are you canceling the order and refunding as requested? If so, send me a confirmation and a refund and I'll update or delete this review. Original Review: Same story as everyone else. It's been months since my order and after I asked to cancel it 3 times, I get the vague email telling me to "refer to previous emails". I responded again and again asking to confirm cancelation and have not received a response or a refund.

The shirts look amazing as always thank… The shirts look amazing as always thank you again!!! Will be back for more soon