A Forever Customer I love HorrorMerch! They always have products I can't find anywhere else, and that's what has kept me as a customer for years. As a collector of horror movie memorabilia, this site is always my first go-to when I'm needing new items to add to my collection. The website is easy to navigate, the products are top-notch and great quality (even the tshirts are great quality), everything is reasonably priced, and the customer service is friendly and helpful. I've never had a negative experience with HorrorMerch.

Fourth or fifth time ordering without issue Fourth or fifth time ordering without issue! I am based in Columbus as well and wish they had a pickup for next day pickup, but happy to keep getting everything within a weeks time. Thank you again and may get one last order in before the holiday - Thank You, Charles

Do not order from Horrormerch! Do not order from Horrormerch! I ordered a pre-order item from their website. After not receiving it for about 5 months I was able to get a refund with a store credit. Ordered a tank top with the store credit plus a few buck on November 4th 2023 and still have not received it as of March 10th 2024. I've contacted them several times through their issues page, but haven't heard a thing. I'm sure I'll never see my money. They suck hard.

Theft - Don't Waste Your Money I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere. Follow-up to merchant's response: horrormerch.com, if you had done the right thing and issued a refund as promised, I wouldn't have had to resort to a credit card chargeback. Severely disappointed with your customer service.

Got another batch of shirts in and they… Got another batch of shirts in and they are terrific! Always on point with print quality and shipping speed. Noticed the hate here, but if you understand they aren't Walmart and they actually take care of you, you'll get your merch as soon as it's printed! Definitely purchasing again, esp from a small business during the holiday season! Thanks again!!!