Still waiting I currently have five unfulfilled orders. Four of those are from June. The last two orders that I received, I had to email and inquire as to why I was waiting for so long before they were eventually fulfilled. I'll most likely stop giving my business to Frankie's once my 5 books show up. Waiting months for books that are already out is not something I'm interested in doing anymore.

I have an order from 1 yr and half and… I have an order from 1 yr and half and I still haven't got my order and they been ignoring. The company takes your money and don't full fill your order or doesn't even refund you back. I wish i can give 1/4 star

Didn't get what I paid for Purchased items during a sale, everything advertised as being in stock (no pre-order). I got most of my order, but Mandalorian # 1 virgin and trade covers they did not have (according to them when I emailed on the status, it was a shared exclusive and they hadn't received their copies yet) Months pass, still nothing. I had to ask for a refund 3 times, which I received on most BUT one of the copies was free (due to sale) so by rights if I don't get the copies I ordered (and had to buy enough to qualify) I should at least get a book of equal value (credit) right? NOPE......and now they won't reply to my messages. Oh....icing on the cake......THEY FILED BANKRUPCY (which explains a bit) SO BEWARE IF YOU ARE ORDERING ANYTHING-ESPECIALLY PRE-ORDER ITEMS!

Good deals time to time but lot of delays on shipment They offer great deals time to time. Great customer service. I would love to give 5 stars but the fact that their shipping department got hit with Covid has delayed a lot of shipments. I have been waiting months for some of my orders of books that has been out for quite some time now. I’m hesitant to order from them until they can get back their full staff in shipping department.

Never Shipped Orders, Poor Communication I pre-ordered two comics from Frankie's in August 2022. Both were published in mid-to-late November 2022. I tried reaching out in December when I hadn't heard anything about shipping and only received a general response that they were still waiting on the comics from Penguin Books (they were individual issues from Marvel & DC, not trade paperbacks) and would follow up in a few days. I tried reaching out again a few weeks later when they hadn't gotten back to me like they said they would. They responded a couple weeks later without any details again saying they'd follow up in a few days, but never did. I had to file claims through PayPal to get my money back because they never shipped my orders.