PROFILE128973292

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3.25
Based on 20 Reviews

5

50.00%

4

5.00%

3

5.00%

2

0.00%

1

40.00%
About PROFILE128973292

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Bianca G
US

couldn’t be happier I just got my order and I’m so happy. The quality is amazing!! Customer service is great and super helpful, they helped me pick my size in the Terra set and it fits absolutely perfect and my order came in 2 days. I got a free pair or lashes in my order and the packaging is so cute! I know these pieces will last me forever because the quality is A1. Hesitated to order first due to the reviews on here but I decided to give it a try because I’ve seen all tagged customers on instagram. I had no troubles what so ever, this is honestly the first time I’ve been 100% satisfied with a brand and I shop a lot from ”instagram stores”. The bad reviews are very unfair so I had to leave mine on here. I couldn’t be happier, you definitely gained a returning customer here!

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anonymous
CA

no customer service but good clothes i’ve written a review about them about a week ago as i had a really bad experience with customer service, payments, and contacting them. as of the emails i’ve sent to them which i referred to in my last post they still have not yet responded. the customer service just isn’t there at all and i really feel like that needs to be worked on. i’m giving them a 3 star this time because i received my order fairly quickly in about a week and it shipped out the next day after i ordered. the clothes are really good quality they are quite thick so the material is definitely worth the price. and they also gave me a pair of free lashes in my order which are also super cute. i did not have trouble with my order itself but the customer service really needs to be worked on as many customers may find this frustrating when trying to reach you because they are trying to support your business and just want help. other than that the clothes are cute

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Anela Angel
SE

Fast response from customer service I never leave reviews but I just have to as I am so happy with their customer service. I accidentially ordered the wrong sizes so I emailed them and they responded immediately and swapped the sizes for me. They also shipped the order the same day, I couldn’t be more happy with my purchase ^_^

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Max
US

I’ve actually never seen a medium… I’ve actually never seen a medium tracksuit this big. I feel like a grandma. And i live in the US so shipping back is not an option because it’s too damn expensive. Money down the drain, I’m acc embarrassed to wear it out

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Sinead
AU

order cancelled within minutes… I had my order cancelled within minutes of placing claiming my payment through my verified paypal was fraudulent/suspicious. I then messaged them asking why they had cancelled my order & told that it was fraud, only with their response being they could not send it because they had no seller protection....THROUGH PAYPAL?! I'm now also out of pocket $15 because currency exchange rates. I lost money by placing an order that I never got(might as well throw cash out the car window on a freeway), I paid $15 for the huge inconvenience, the creative bs lies and got to waste my time emailing the goofys. Don't bother buying from hidden cult, you'll only receive unprofessional insinuations, responses and a less than full refund for their stuff up with no apology.

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