Fast response from customer service I never leave reviews but I just have to as I am so happy with their customer service. I accidentially ordered the wrong sizes so I emailed them and they responded immediately and swapped the sizes for me. They also shipped the order the same day, I couldn’t be more happy with my purchase ^_^

Horrible Customer service Good Afternoon,My name is jackie .My order number is 35406.My order was mark delivered to an red door when my door is beige.I contact hidden cult via email to let them know about this issue that blatantly disregards and said we can’t do anything about this and didn’t even try to open an claim.After taking matters into my own hands i open an dispute with my bank.In which i immediately received an email and text from hidden cult stating to closed it and they will issue me a brand new sweatsuit and dress.After going back and forth i closed the dispute with my bank and also sent screenshot proof .Now hidden cult have not been in contact with me about any new sweatsuit or any replacement item.I have closed the dispute so i am no longer able to open an new dispute to try and get my money back .

Very fast shipping and high quality Very fast shipping and the garment is perfect 🫶🏻 Size chart was helpful so I found the right size easily and it fits like a glove! Also got a lil gift! Very pleased and will be ordering more. Highly recommed this brand. :)

no customer service but good clothes i’ve written a review about them about a week ago as i had a really bad experience with customer service, payments, and contacting them. as of the emails i’ve sent to them which i referred to in my last post they still have not yet responded. the customer service just isn’t there at all and i really feel like that needs to be worked on. i’m giving them a 3 star this time because i received my order fairly quickly in about a week and it shipped out the next day after i ordered. the clothes are really good quality they are quite thick so the material is definitely worth the price. and they also gave me a pair of free lashes in my order which are also super cute. i did not have trouble with my order itself but the customer service really needs to be worked on as many customers may find this frustrating when trying to reach you because they are trying to support your business and just want help. other than that the clothes are cute

loved the items but wish they did better with packaging My bf ordered me the wynn lace up top and pants and i’ve recently received it. the quality is great. loved the clothing and it looks great on. i do recommend sizing up if you have a bigger bust since their tops are pretty tight and don’t stretch much. only reason i’m not giving 5 stars is because i was disappointed with the packaging. came in a normal brown box but i did not receive any stickers the other reviews talk about which was disappointing since i like to collect cool stickers. My clothing also didn’t have the hidden cult tag on it (only a tag that warned not to damage the item) which seems like a red flag. i’ve seen videos online of people opening their orders from HC and they usually have nice packaging so not sure why mine didn’t.