Ordered an item in February Ordered an item in February. Within 2 hours of ordering I emailed them to cancel order, since I ordered wrong item. Never heard back, so assumed order was canceled. Received said order first week of November. Immediately returned it, paying 30 dollars for shipping and a signature on arrival. No reply back or proof of signature. Finally got refunded today 20 dollars less than what I paid. It should not cost me 50 dollars to send something back that I cancelled the same day. Highly discourage ordering anything from this company.

I’d give them 5 stars except for the… I’d give them 5 stars except for the last purchase which I believed when I made, had the “free shipping over $100.” Which I’d received a few days before on another page purchase. I’m guessing because I entered the website through other than the email promo they’d sent that it is NOT a new policy, my mistake, maybe? The other loss of a star is because they are located on the east coast and I live on the west, the shipping rates seem high and it takes over a week to receive items purchased, yes, spoiled by Amazon! Hate seeing everyone else go out of business because of them however, so I do still shop directly (on occasion).

Customer Service I had ordered the " Plastic Modeler's Essential Tool Set Super Value Package" a few weeks ago. The catalog description and photo shows two bottles of Plastic Welder for a total of 4oz. I received only one bottle. I called customer service but could not get the person to understand that I was missing a second bottle. I gave up but upon receiving the latest catalog, It was listed again! Please correct the catalog or give more training to the customer service folks.Thank you.

Baby's micromark night light stopped… Baby's micromark night light stopped working after two months.So much for their products being synonymous with top quality !

I wrote a poor review on Micro Mark but… I wrote a poor review on Micro Mark but want to say that they came through and made things right. Apparently, some other entity got a hold of my order and sent me unrelated useless materials. When I told Micro Mark they immediately shipped the correct item to me. I will order from them again!