NO CUSTOMER SERVICE WHATSOEVER!!! Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.

Unexpected GREAT Customer Service Macey was very quick to respond to my concern by sending a replacement Walking Dead Skull Bolo tie immediately, without a hassle or return item fiasco!!! Nice surprise based on most companies lack of Customer Service these days!!! Thank you Macey and Thank you MYPLAY DIRECT!!! I'm impressed!!!!

Avoid at all costs Pre-ordered a the 1975 rose gold necklace with the release date of the 3rd it is now the 8th with no dispatch of the item. In hopes to clarify this I had to navigate through the endless pages to get to the contact us/problems page and despite attempting to contact them over many days have not received any response nor my product.

Problem understood and solved Whilst attempting to download album tracks my browser programme (Firefox) locked on the first track, and thus a restart of the programme was required. When I restarted Firefox I was able to download all the subsequent tracks, but the first track was flagged as having already been downloaded. I submitted an email detailing my problem and received a prompt reply detailing a solution. Problem understood and solved with a minimum of fuss!

My Play Direct are useless I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.