Best Customer Service Experience I Have Ever Had! After a problem from shipping, I contacted Customer Service. First Marie, who I had most of my correspondence with, then Kevin were fantastic! They replied quickly, they cared, my problem mattered to them, & they worked diligently toward resolution. My faith was restored, I even placed another order! It is the way Customer Service should be! Thank you, friends!!! Sincerely, Jeremy D. Ledbetter.

My Play Direct are useless I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.

Unexpected GREAT Customer Service Macey was very quick to respond to my concern by sending a replacement Walking Dead Skull Bolo tie immediately, without a hassle or return item fiasco!!! Nice surprise based on most companies lack of Customer Service these days!!! Thank you Macey and Thank you MYPLAY DIRECT!!! I'm impressed!!!!

I'd give you ten out of five stars :-) I preordered One Direction's FOUR, and when the release date passed and I still hadn't received my order, I contacted myplaydirect. Not only did they respond quickly, they also gave me a free download of the entire FOUR deluxe album by way of apology! You guys are great! A massive "Thank you!" from a grateful Directioner! xx

Restricted view on iPhone Using my iPhone. Survey options viewed in landscape mode best; portrait view cuts off half of buttons. At first I thought it odd top option was "Neutral" button only. Next question: 3 stars only viewable. Landscape mode showed 5 star option so I went back and corrected view on satisfaction question and finished survey in landscape view. (Also the screen didn't float to show 5 stars when in portrait view.) Thanks