Easily changed my shipping address for pre-ordered item I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.

Amazing Help. My card was stolen a few weeks ago, and I had to cancel it. My pre-order for the Halsey Signed Badlands was supposed to go on it. I contacted customer service and within a few hours Chris, an employee, sent me a private link to update my payment info. Amazing job, very satisfied from all the purchases I've made here, and I plan to make many more!

I keep receiving the wrong item... I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

I'd give you ten out of five stars :-) I preordered One Direction's FOUR, and when the release date passed and I still hadn't received my order, I contacted myplaydirect. Not only did they respond quickly, they also gave me a free download of the entire FOUR deluxe album by way of apology! You guys are great! A massive "Thank you!" from a grateful Directioner! xx

The service cannot be topped! In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon. YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!! Thanks! --Timothy