Restricted view on iPhone Using my iPhone. Survey options viewed in landscape mode best; portrait view cuts off half of buttons. At first I thought it odd top option was "Neutral" button only. Next question: 3 stars only viewable. Landscape mode showed 5 star option so I went back and corrected view on satisfaction question and finished survey in landscape view. (Also the screen didn't float to show 5 stars when in portrait view.) Thanks

I keep receiving the wrong item... I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

Easily changed my shipping address for pre-ordered item I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.

I don't know where to start I honestly think this site has been set-up as some kind of social experiment to see how much bad service people are prepared to put up with. They can't even do the most basic tasks such as cancel an order. Responses often don't bear any relation to the question you have asked. Avoid at all costs.

Amazing Help. My card was stolen a few weeks ago, and I had to cancel it. My pre-order for the Halsey Signed Badlands was supposed to go on it. I contacted customer service and within a few hours Chris, an employee, sent me a private link to update my payment info. Amazing job, very satisfied from all the purchases I've made here, and I plan to make many more!