I feel scammed I ordered an album due to release september 11th and to be delivered september 11th i placed this order on the 30th of august.. Friday the 11th rolls around i check my mailbox aaand nothing same story for the next 5 days.. No message from them whatsoever so i decide to email their customer service, their anwser boiled down to check with your post office goodbye.. What postoffice?! How the hell am i supposed to know where it ships to be distributed they give 0 information and basically say good luck mate you're on your own not our problem anymore, i've since demanded my money back and as you would expect.. No response For sure the best webshop out there people really.. They really better fix this i'm not known for rolling over and taking bs like this

PopMarket owes me a refund - did not ship the product I bough the PopMarket July 9 Album Subscription Bundle 1. I received the 1st shipment but not the 2nd or 3rd. I worked with Kevin Rey and returned the 1st shipment sealed and am still waiting for my refund. I was told my refund was processed but after following up with them they changed to their story to "checking with the billing department" After several weeks of requesting an update they have stopped responding. Worst online transaction ever.

I keep receiving the wrong item... I ordered a signed Banks CD and received the wrong item 3 times! Very disappointed. Huge fan of hers and was really looking forward to receiving the item. Thought I'd try my luck by ordering what I originally wanted, which was a signed Banks vinyl, but I don't want to go through this again. I've received wrong items from myplaydirect several times before too. The only reason I continue to buy from this company is because only they have what I want (limited edition stuff) and the prices are better.

Currently not happy. Preordered an album box set to discover that they would not ship it to outside North America - that is an error on my part, yes. However. I then used the web form provided for cancellation. 24hrs later? No response whatsoever. This is £80 quid by the way, not a tenner, plus £20 shipping that they apparently don't do??? Very annoyed. Avoid.

Easily changed my shipping address for pre-ordered item I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.