I don't know where to start I honestly think this site has been set-up as some kind of social experiment to see how much bad service people are prepared to put up with. They can't even do the most basic tasks such as cancel an order. Responses often don't bear any relation to the question you have asked. Avoid at all costs.

Problem understood and solved Whilst attempting to download album tracks my browser programme (Firefox) locked on the first track, and thus a restart of the programme was required. When I restarted Firefox I was able to download all the subsequent tracks, but the first track was flagged as having already been downloaded. I submitted an email detailing my problem and received a prompt reply detailing a solution. Problem understood and solved with a minimum of fuss!

PopMarket owes me a refund - did not ship the product I bough the PopMarket July 9 Album Subscription Bundle 1. I received the 1st shipment but not the 2nd or 3rd. I worked with Kevin Rey and returned the 1st shipment sealed and am still waiting for my refund. I was told my refund was processed but after following up with them they changed to their story to "checking with the billing department" After several weeks of requesting an update they have stopped responding. Worst online transaction ever.

Restricted view on iPhone Using my iPhone. Survey options viewed in landscape mode best; portrait view cuts off half of buttons. At first I thought it odd top option was "Neutral" button only. Next question: 3 stars only viewable. Landscape mode showed 5 star option so I went back and corrected view on satisfaction question and finished survey in landscape view. (Also the screen didn't float to show 5 stars when in portrait view.) Thanks

The service cannot be topped! In all honesty, I have enjoyed more amazing service from myplaydirect/popmarket than I ever could have imagined. First, my orders arrive quickly and are very well-packaged (no damage in transit). Second, the catalog I have to pick from and the offers that are delivered daily are fantastic. Third, AND MOST IMPORTANTLY, whenever there is a problem with a disk -- e.g., a bad pressing -- it is resolved IMMEDIATELY and in the best possible way: The item is replaced, satisfaction guaranteed. Frankly, I don't see how this kind of service can be improved upon. YOU GUYS ARE GREAT!!!! KUDOS TO YOU!!!!! Thanks! --Timothy