I feel scammed I ordered an album due to release september 11th and to be delivered september 11th i placed this order on the 30th of august.. Friday the 11th rolls around i check my mailbox aaand nothing same story for the next 5 days.. No message from them whatsoever so i decide to email their customer service, their anwser boiled down to check with your post office goodbye.. What postoffice?! How the hell am i supposed to know where it ships to be distributed they give 0 information and basically say good luck mate you're on your own not our problem anymore, i've since demanded my money back and as you would expect.. No response For sure the best webshop out there people really.. They really better fix this i'm not known for rolling over and taking bs like this

Rhino Lp Issues I've had many issues with the quality of Rhino records. Many of the "new" records have come either blemished (fingerprints everywhere) and/or scratched! Also, I received 2 Joni Mitchell's "Blue" Lp's and on both they had pops on "All I Want" right when she begins to sing. This is a Rhino issue and not a Popmarket issue. Popmarket has the best customer service, responded to me quickly and refunded my money.Thanks again Popmarket (especially Kevin and Macey) for all of your help.

Amazing Help. My card was stolen a few weeks ago, and I had to cancel it. My pre-order for the Halsey Signed Badlands was supposed to go on it. I contacted customer service and within a few hours Chris, an employee, sent me a private link to update my payment info. Amazing job, very satisfied from all the purchases I've made here, and I plan to make many more!

Best Customer Service Experience I Have Ever Had! After a problem from shipping, I contacted Customer Service. First Marie, who I had most of my correspondence with, then Kevin were fantastic! They replied quickly, they cared, my problem mattered to them, & they worked diligently toward resolution. My faith was restored, I even placed another order! It is the way Customer Service should be! Thank you, friends!!! Sincerely, Jeremy D. Ledbetter.

Failure to fulfil I ordered two vinyl boxed sets for my sons birthday which was May 8th One set was sent correctly, but the other contained an unrelated DVD instead of a Vinyl called Copper Blue. My direct promised to send the correct vinyl but then claimed they could not supply- so I purchased is elsewhere with no difficulty at all it. My Play Direct admitted it was their error- and offered an inadequate refund which has STILL not arrived. They are blaming my bank- but since I bank online I know they have never refunded anything. I will not give up on a matter of principle. Also- what are the terms and conditions and privacy policy I am supposed to accept ? Another cover up ?