The customer support was STELLAR The customer support was STELLAR. I accidentally paid with the wrong card and they assisted and provided very thorough instructions in the steps to correct the issue.

I've never been a crafty person, but.... I've never been a crafty person. I've tried knitting once, but I have small hands for my age and I could never hold the needle right. I kept getting ads for Woobles on my Facebook and Instagram and I saw how cute the penguin was and knew I had to atleast try it. It took me a couple weeks of doing a round or 2, stopping for a while and picking it back up before I finished the first project. It wasn't too easy, but it wasn't hard since there were video tutorials on how to do each part. Now, almost a year later I crochet almost every day and I spend arguably too much on yarn to make stuff with :-D. I don't regret it, and if you're looking for a new hobby, picking up a kit might work well for you.

False advertising The woobles is a great, in theory experience. I have autism, adhd, and dyslexia. I am an outlier. However I trust advertising. Their platform said their items were ptestarted in photos paired with the item sold. Wrong. They were never prestarted. This may feel small to some but for me with disabilities the false advertising has affected me greatly. I contacted them and after a few d changes they just stopped responding

I love The Woobles!! The Woobles kits are perfect for both a first time and seasoned crocheter. The videos are extremely helpful! The access to one-on-one assistance is also so helpful. The staff at The Woobles want everyone to be successful with crocheting their kits. I encourage anyone interested to purchase a kit, and give it a try.

Where did the negative review go I’ve made dozens of their kits - accessories and full kits. I have left about a dozen five star reviews. I got one kit that didn’t have enough yarn (I crochet tight and never had this issue before). I left a negative review for it. Someone from customer service asked for details including photos of what I did (because apparently I’m not trustworthy). They said sorry and the negative review was never posted. I now don’t trust them. For the amount you get, it is very pricy but I was willing to pay that for learning a skill. Honest reviews are highly important especially for a $40 kit. If you want to try it, I’d recommend the basic beginner kits. Practice with those and then move on from Woobles. It’s unfortunate as I did like the company before that.