Worst customer service Iv had in awhile -

Left-handed crafters rejoice! As a lefty, I’ve tried several times to learn (often from righties) how to knit or crochet with no luck. The Woobles kits have changed that! I’m finishing my 2nd Wooble and I can’t wait to start on my next one. The instructions are clear and easy to follow, and the embedded videos are well done. (There are separate videos for left-handed people, not just “do this the opposite way” that can be frustrating to figure out.) It’s nice that the projects are small, so it’s not overwhelming.

I got my first woobles crochet kit for… I got my first woobles crochet kit for Fred the dinosaur. While going through the directions they never use the animal i was making. This made it confusing when i had to connect the tail onto it because my piece was significantly different than the piece they were showing. The directions aren’t the best. It’s extremely frustrating, and it shouldn’t be for a beginners kit. They are also way too expensive for it to be this confusing. This kit says it takes 3-8 hours to complete. I’ve been working on it for months.

The woobles, terrible tracking and no refund on non delivered/lost product I ordered a set of the woobles for Christmas mid November. It is in the new year and they have not arrived yet. The woobles could not provide me with a tracking number. When I contacted them several times they gave me 3 different dates on when the package should arrive by to which none turned up. Asked for a refund and they have stopped replying. Terrible company

The customer support was STELLAR The customer support was STELLAR. I accidentally paid with the wrong card and they assisted and provided very thorough instructions in the steps to correct the issue.