The customer support was STELLAR The customer support was STELLAR. I accidentally paid with the wrong card and they assisted and provided very thorough instructions in the steps to correct the issue.

Where did the negative review go I’ve made dozens of their kits - accessories and full kits. I have left about a dozen five star reviews. I got one kit that didn’t have enough yarn (I crochet tight and never had this issue before). I left a negative review for it. Someone from customer service asked for details including photos of what I did (because apparently I’m not trustworthy). They said sorry and the negative review was never posted. I now don’t trust them. For the amount you get, it is very pricy but I was willing to pay that for learning a skill. Honest reviews are highly important especially for a $40 kit. If you want to try it, I’d recommend the basic beginner kits. Practice with those and then move on from Woobles. It’s unfortunate as I did like the company before that.

Try a Woobles kit... they're great! The Woobles taught me how to crochet! I find their videos that accompany the kits to be superior to other videos I've watched on YouTube. If you think they're too expensive, I must say that they are totally worth the price!!! And the results are great! My finished crochet projects turned out practically perfect! I really recommend these kits!

I've never been a crafty person, but.... I've never been a crafty person. I've tried knitting once, but I have small hands for my age and I could never hold the needle right. I kept getting ads for Woobles on my Facebook and Instagram and I saw how cute the penguin was and knew I had to atleast try it. It took me a couple weeks of doing a round or 2, stopping for a while and picking it back up before I finished the first project. It wasn't too easy, but it wasn't hard since there were video tutorials on how to do each part. Now, almost a year later I crochet almost every day and I spend arguably too much on yarn to make stuff with :-D. I don't regret it, and if you're looking for a new hobby, picking up a kit might work well for you.

No way to contact company Extremely disappointed in lack of customer service. No phone number, no live chat to use. Emails don’t get answered and texts (their preferred method for help) go unanswered as well I ordered Christmas presents on Nov 15 and have not gotten any items, nor a response from reaching out last week.