The customer support was STELLAR The customer support was STELLAR. I accidentally paid with the wrong card and they assisted and provided very thorough instructions in the steps to correct the issue.

False advertising The woobles is a great, in theory experience. I have autism, adhd, and dyslexia. I am an outlier. However I trust advertising. Their platform said their items were ptestarted in photos paired with the item sold. Wrong. They were never prestarted. This may feel small to some but for me with disabilities the false advertising has affected me greatly. I contacted them and after a few d changes they just stopped responding

Worst customer service Iv had in awhile -

In theory this is fun and accessible In theory this is fun and accessible. In practice it’s a bit different. I crocheted with my grandma as a kid so I have a foundational knowledge, however, these kits, although packaged adorable, are much less accessible even to me. My daughter laughed at the final result, it didn’t look like the photo on the package! Overall, not relaxing, stressful, takes about 8-10 hours for one “Wooble.”

Success is Not for Everyone It looks easy and cute. I've tried several times, pulled the yarn out of sheer frustration, tried to do the tutorials (probably going on twenty+ times), had a 30-minute tutorial, and still can't get past the second step. This product is not for people who cannot spatially configure things. I learned how to ski and skateboard quicker than learning how to crochet. IKEA furniture may be easier to assemble. It's great that others had an easy time but this product is not for everyone. Just warning you.