The customer support was STELLAR The customer support was STELLAR. I accidentally paid with the wrong card and they assisted and provided very thorough instructions in the steps to correct the issue.

Where did the negative review go I’ve made dozens of their kits - accessories and full kits. I have left about a dozen five star reviews. I got one kit that didn’t have enough yarn (I crochet tight and never had this issue before). I left a negative review for it. Someone from customer service asked for details including photos of what I did (because apparently I’m not trustworthy). They said sorry and the negative review was never posted. I now don’t trust them. For the amount you get, it is very pricy but I was willing to pay that for learning a skill. Honest reviews are highly important especially for a $40 kit. If you want to try it, I’d recommend the basic beginner kits. Practice with those and then move on from Woobles. It’s unfortunate as I did like the company before that.

Woobles taught me to crochet! During the pandemic, I was looking for a new hobby and Woobles taught me how to crochet. Seriously. I’ve done a number of the kits, starting with the penguin, and have used what I learned to do other projects. I really like how the kits include everything you need, because when you are starting, all the choices at a craft store can be intimidating.

I'm "hooked" This is without a doubt the best hobby I've picked up - and I have a long list of people I can't wait to make more woobles for. It helps calm my anxiety and makes me feel closer to my great grandmother who laid the foundations for this when I was 7. The tutorials are so helpful and clear, and the one question I couldn't find an answer to was clearly explained via email the next day. I am so happy to have found this hobby and I wouldn't be nearly as competent or confident without the woobles.

No way to contact company Extremely disappointed in lack of customer service. No phone number, no live chat to use. Emails don’t get answered and texts (their preferred method for help) go unanswered as well I ordered Christmas presents on Nov 15 and have not gotten any items, nor a response from reaching out last week.