Thomas M
GBHRP ION XT very poor quality. Broke after 20 minutes and keeps breaking. Bought an ION XT Maverick on 6/3/2023. Within 20 minutes broke an axle. Went back to Hobby shop where purchased and had to buy new parts. I was told they were not covered by warranty. Asked to return and was told they don't take returns on broken items. Bought a pack of axles. Within 20 minutes they both broke. This time got a warranty claim and was sent 4 axles. Installed axles, 2 minutes later driveshaft broke. Got replacement driveshaft under warranty. Installed it, not 30 seconds of run time 1 of the differential outdrives broke. Now waiting for parts again. Not even an hours run time on vehicle and it has broken 5 times. The manufacturer also refused to refund my money, was told I could only receive warranty parts. So in 90 days when the warranty is up this is going in the garbage where it belongs. This is by far is the worse RC product I have bought in 40 years. DO NOT BUY. You will get screwed like I did. If i could have left 0 stars I would have.
Kendall Lamar
GBUnexpected Excellence I'd been waiting on the Tamiya P-38J release for months, and actually forgot that I'd seen it listed on HRP and asked them to inform me of its availability. Various online hobby shops, even Tamiya themselves, didn't let me know the kit was available, but HRP did, and at a low low price. I got an email saying it was in stock, and in less than a week it was delivered perfectly to my front door. I honestly expected a struggle to finally get this kit, but instead I got impressive, swift service.
Peter
GBWebsite very confusing I like the ease of searching, but seems every time you click on something it opens another tab on the browser, then if you close one of the old ones everything gets lost. Quite frustrating and annoying. Other than that, great prices, great service and quick shipping.
Kevin
GBmixed thoughts HRP has a HUGE issue keeping things in stock. This is the first time I've managed to find enough products that were in stock to make an order worthwhile, and even then, between the time I submitted the order, and the time it shipped, 2 of the products I ordered went out of stock. Real work needs to be done on keeping things in stock.
Saralynn
GBFalse advertising! The HRP/ Team C website was showing a promotion on the main page. I placed an order using that promo code i got order confirmation and money was taken from my account. The next day they email me to say they have canceled my order and will not honor the promo that is running on their website. They claim the promo had ended even though it was still on the main page and the code worked. if it had truly ended my order should not have gone through and since it did they should have honored it.