useless support the worst customer service and useless support i ever got. don't buy from them. there are a lot more store with better pricing and a lot more better customer services. waste so much time back and forth with the support but end up nothing. i will never buy from them again

Fast Service to the UK This is my first order with 1999.jp and I have no complaints. The website is excellent with plenty of choice for my needs. Ordering was simple, paid by PayPal and had regular updates until my item arrived on my doorstep, the day after landing in the UK. Took less than two weeks using Japan Post and I had no customs to pay. My item was well boxed and is exactly what I wanted.

My experience so far with 1999 is great… My experience so far with 1999 is great coz I've ordered an asuka langley figure and I received it not damaged. The box has enough space on the figure and they shipped it very fast via ems. I ordered again last December on their sale and I decided I no longer wanted the figure and I then canceled after the day of ordering. They don't allow to cancel figures but they still canceled my order which is great. I just hope they give either more points in heir reward system or they have lower prices in some figures but their sales are great. I hope I get atleast 3% points back rather than a dollar for a 200 worth figure.

Don't pay for shipping insurance. Don't pay for shipping insurance. My package was delivered broken and wet but no insurance from their side.

Be careful!!! For objective reasons, I could not pay for my pre-order in this company. As a result, the company's employees blocked my account. After my request to unblock the account, the employees of the company in an offensive form demanded from me an amount that significantly exceeded the amount of my order !!! The company's rules state that the penalty is 10% of the order amount. In this company, blackmail and extortion from employees is rampant! Be careful!!!