My experience so far with 1999 is great… My experience so far with 1999 is great coz I've ordered an asuka langley figure and I received it not damaged. The box has enough space on the figure and they shipped it very fast via ems. I ordered again last December on their sale and I decided I no longer wanted the figure and I then canceled after the day of ordering. They don't allow to cancel figures but they still canceled my order which is great. I just hope they give either more points in heir reward system or they have lower prices in some figures but their sales are great. I hope I get atleast 3% points back rather than a dollar for a 200 worth figure.

Don't pay for shipping insurance. Don't pay for shipping insurance. My package was delivered broken and wet but no insurance from their side.

Best retailer o christmas Had a problem with my order, after one email I got the item in a few days. This is my retailer of chistmas. When all others let me down, this one sorted me out. Good quality, awesome service.

Be careful!!! For objective reasons, I could not pay for my pre-order in this company. As a result, the company's employees blocked my account. After my request to unblock the account, the employees of the company in an offensive form demanded from me an amount that significantly exceeded the amount of my order !!! The company's rules state that the penalty is 10% of the order amount. In this company, blackmail and extortion from employees is rampant! Be careful!!!

Terrible experience. Their dodgy business practices make ordering through them akin to gambling I had a terrible experience with this company. When ordering an item that's not in stock yet (i.e., the way you order nearly every item they sell) they won't tell you the shipping charge straight away, but will ask that you set up a paypal connection with them. When they do tell you the shipping charge if you don't accept it (i.e., if it's way too expensive) they charge you a fee! So you're effectively taking a gamble. I can't stress how bad their customer support is either; you get automated emails (mine included broken mail merge fields) that are of no help. I'd recommend avoiding this reseller. There's so many better options, e.g., PlayAsia or Hobby Link Japan (HLJ).