Pathetic experience Pathetic experience. They didn't responded to the emails in time and expect the customers to bare the losses caused to their fault. They are highly unprofessional. Do not do business with them

Shipped my item in decent time Shipped my item in decent time. Considering I picked the cheapest option, it came super fast!

My experience so far with 1999 is great… My experience so far with 1999 is great coz I've ordered an asuka langley figure and I received it not damaged. The box has enough space on the figure and they shipped it very fast via ems. I ordered again last December on their sale and I decided I no longer wanted the figure and I then canceled after the day of ordering. They don't allow to cancel figures but they still canceled my order which is great. I just hope they give either more points in heir reward system or they have lower prices in some figures but their sales are great. I hope I get atleast 3% points back rather than a dollar for a 200 worth figure.

10% restocking fee for order cancellation A couple of days after I placed an order through 1999.co.jp, the customer service reached out and told me they cannot ship to an APO (military) address via DHL. I was told there will be a 10% restocking fee if I cancel the order and the customer rep told me I should know their shipping policy. They put the blame on me for not knowing their company policy. Meanwhile, their website accepted the order with no warnings. The website has no mechanism put in place to prevent the order from going through.

Be careful!!! For objective reasons, I could not pay for my pre-order in this company. As a result, the company's employees blocked my account. After my request to unblock the account, the employees of the company in an offensive form demanded from me an amount that significantly exceeded the amount of my order !!! The company's rules state that the penalty is 10% of the order amount. In this company, blackmail and extortion from employees is rampant! Be careful!!!