Best retailer o christmas Had a problem with my order, after one email I got the item in a few days. This is my retailer of chistmas. When all others let me down, this one sorted me out. Good quality, awesome service.

Horrible Service. Overpriced shipping Takes forever to reply to emails. Prices are more expensive than rival services, especially shipping. Whenever manufacturer delays product, their system don't allow combine shipping with next month's shipment, so have to pay for more shipping. Worst of all, packages tends to arrive with damaged boxes due tot insufficient packing.

Shipped my item in decent time Shipped my item in decent time. Considering I picked the cheapest option, it came super fast!

10% restocking fee for order cancellation A couple of days after I placed an order through 1999.co.jp, the customer service reached out and told me they cannot ship to an APO (military) address via DHL. I was told there will be a 10% restocking fee if I cancel the order and the customer rep told me I should know their shipping policy. They put the blame on me for not knowing their company policy. Meanwhile, their website accepted the order with no warnings. The website has no mechanism put in place to prevent the order from going through.

Pathetic experience Pathetic experience. They didn't responded to the emails in time and expect the customers to bare the losses caused to their fault. They are highly unprofessional. Do not do business with them