Too many excuses I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

The City Case Review Buying tickets from City Case was very convenient, much better than buying them in France. We underestimated the jet lag and had a extra day or two's worth of tickets when we left. The agent's recommendation that we could haul luggage down & up subway stairs after we got off the airport bus and needed to get to our hotel near Victor Hugo's place resulted in much pain and an expensive visit to a chiropractor. Perhaps if I were 30 years younger it would have been OK. A taxi would have cost more, but would have been well worth the extra money.

Travel Pass wasn't all we hoped but still worthwhile. Thought pass would get us into attractions without standing in lines (which wasn't the case). We probably broke even price wise, so it was worthwhile not having to purchase tickets separately. Pass did help us get organized since we sorted them first by what we wanted to see, then by area of Paris each was in ... to minimize amount of travel (we were there for six nights).

You mail the passes too close to departure. We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

..update..... Terrible service..... purchased 4 museum passes, never received I opened claims (it was 3 different transactions) through PayPal, they asked me to close them and they would refund me. I was able to close one and nearly 2 months later I have still not received the refund promised. Other 2 was refunded by PayPal. I will never use them again! UPDATE: received the refund promised gave them another chance after being promised a discount and fedex delivery and they came through with flying colors.... kudos to Matt, who I’ve been emailing back and forth, for finally getting things right and keeping me as a customer.