Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

The Paris pass is excellent value from … The Paris pass is excellent value from a money & time perspective (lets you use a fast-track line in many locations). I wish I bought it earlier so I could have it mailed to me instead of picking it up at a Paris location. The convenience would have been worth the premium City Case charged when compared to the local Paris tourism office that sold the pass (which I had to go to). So four stars for City Case but it would could have been five stars.

Please DO NOT buy your Paris museum… Please DO NOT buy your Paris museum passes from this company. You will save yourself a lot of stress. They asked for money up front and dialed to deliver, leaving us with no passes once in Paris. They emailed us and said they would refund our money and now all of the sudden their support email isn’t working? So they basically stole our money. SHAME ON YOU! Karma is a b**ch. I will be filing a complaint with Consumer Affairs and I highly suggest that everyone follow suit. And FYI, since my trip has already ended, if you really need museum passes, your best bet is to buy them in Paris with the actual Paris Tourist/Visitor company, it’s regulated,it’s official and CHEAPER. Hotel Ville was one of them in Paris city Center.

Poor Service Order 2 tickets 2 months in advance. Trip was at end of January. Allow enough time. Kept being tell by customer service (think I was talking to the owner) that tickets were tied up in customs. Company offered to send tickets to hotel in Europe however we were visiting multiple cites in different countries and the tickets were For transportion in Paris and were suppose to be use when we arrived. Tickets were sent overnight mail 2 days before departure from the USA. However I really felt the customer service person didnot want to deal with it? I follow the rules and allowed enough time for the tickets to come. Your company failed

DO NOT BUY THIS TICKETS The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody