..update..... Terrible service..... purchased 4 museum passes, never received I opened claims (it was 3 different transactions) through PayPal, they asked me to close them and they would refund me. I was able to close one and nearly 2 months later I have still not received the refund promised. Other 2 was refunded by PayPal. I will never use them again! UPDATE: received the refund promised gave them another chance after being promised a discount and fedex delivery and they came through with flying colors.... kudos to Matt, who I’ve been emailing back and forth, for finally getting things right and keeping me as a customer.

Partly successful A month before our departure date, I ordered Oyster cards (for London public transport) from The City Case. Their email said I should expect the cards by April 11. When the cards had not arrived, I received another email, saying they would arrive by FedEx on April 18, which they did. They were not exactly the cards I had ordered (lesser value), but the company said they would post a refund to my credit card, which had not happened last time I looked. I appreciate the fact that they sent the cards on time. I guess I am partly satisfied.

DO NOT BUY THIS TICKETS The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody

You mail the passes too close to departure. We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

I ordered Paris Pass I ordered Paris Pass. It is approaching departure date and they are impossible to contact. No phone number...live chat NEVER works. Very aggravating. I don't want to waste time inn Paris with this.. Finally contacted by Matt via email. Promised one pass by 9/29 and the other by 9/30. Neither has arrived as of 3:15pm on 9/30. Contacted by Matt again. Promised delivery on Monday October 2. Fedex came while I was away. Required signature (not my idea) so I have to drive 40 minutes to pick it up. I hope. Amazon delivery has NOT arrived as of 15:15. Ordered more than a month ago. You don't deserve the 2 stars I gave. Seriously bad service. Now, you dont respond at all. Ive paid and I get no service.