The City Case delivered our passes as promised 4 days before our departure date. This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R

Rating a business that fails to deliver… Rating a business that fails to deliver a product or service is hard for me. But when The City Case, Inc. promised to refund my money ($463.50) in April 2018 and in September 2018, November 2018, and finally by the CEO Pierre in December 2018 (assuring me that the day after I received his email I would get my money) I think I've felt the need to write this review. Especially since I checked with PalPal (their payment processor) and they could see the original payment but no refund. Now The City Case won't return my emails. I like the product. The City Case adds value to it. The service has become less enjoyable. I use to recommend them to my family and friends. How can I now? You can make your own decision, but I have made mine for my future trips. Ernie

The City Case stole our money and delivered nothing We bought passes from this company with the idea of visiting Paris. Unfortunately, our daughter who has a disability, could not travel for the dates we were planning. We asked the company for a refund. Matt, if this even is a real person, replied to us immediately that they will cancel the order and issue a refund. A month has passed and no refund has been issued yet. I contacted them 5 times since, just to get the same email response, we are working on the refund. This appears to be a fraudulent company. We are trying to resolve our case through Paypal right now as this is how we paid. We received no passes nor a refund. If this is not a theft and fraud, I don't know what is.

DO NOT BUY THIS TICKETS The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody

Partly successful A month before our departure date, I ordered Oyster cards (for London public transport) from The City Case. Their email said I should expect the cards by April 11. When the cards had not arrived, I received another email, saying they would arrive by FedEx on April 18, which they did. They were not exactly the cards I had ordered (lesser value), but the company said they would post a refund to my credit card, which had not happened last time I looked. I appreciate the fact that they sent the cards on time. I guess I am partly satisfied.