The City Case delivered our passes as promised 4 days before our departure date. This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R

Rating a business that fails to deliver… Rating a business that fails to deliver a product or service is hard for me. But when The City Case, Inc. promised to refund my money ($463.50) in April 2018 and in September 2018, November 2018, and finally by the CEO Pierre in December 2018 (assuring me that the day after I received his email I would get my money) I think I've felt the need to write this review. Especially since I checked with PalPal (their payment processor) and they could see the original payment but no refund. Now The City Case won't return my emails. I like the product. The City Case adds value to it. The service has become less enjoyable. I use to recommend them to my family and friends. How can I now? You can make your own decision, but I have made mine for my future trips. Ernie

Nothing has arrived One month ago I placed my order with The City Case, it was a big mistake. When I realized that time was passing and had not received any contact, sent them an e-mail. First I was informed that my package had been mailed - a week later still nothing! I sent another e-mail. This time the response was that DHL would deliver it on Thursday or Friday. We are still waiting, and it does not look as if anything will arrive before our departure on Monday. This is a disgrace and NO ONE should use them

Your Paris museum pass and metro pass made our much too short stay a great experience By using the Paris museum pass, we did not have to wait in lines at any of the must see museums. This was especially helpful at the louvre where the line was a half mile long and it was raining cats and dogs. It also ensured that we visited some museums that we might have skipped. The Metro pass was a godsend for getting around the heart of Paris. We received our documents within days of our order. We recommended these documents to Rick Steve's tourist followers.

We ordered 2 Paris passes about one … We like to follow our early comment. Since DHL failed to deliver the passes in time, the city case dispatched the passes to our Paris hotel so the incident does not affect our vacation. Even further, the company offered a full refund to achieve the highest service qualify and maximum customer satisfaction. We are happy with the service and will use the in the future vacations. They earned our trust.