The City Case delivered our passes as promised 4 days before our departure date. This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R

Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

Do not use this company Do not use this company. We paid $652.00 for services from them and received nothing except excuses and promises of a refund. We still have not received a refund and are in the process of initiating legal action. Stay away! This company promised us a refund numerous times and only when compelled by PayPal and my CC company did we receive the refund. It took over 6 months to get our money back. Do not make the same mistake we did. Stay away!

Travel Pass wasn't all we hoped but still worthwhile. Thought pass would get us into attractions without standing in lines (which wasn't the case). We probably broke even price wise, so it was worthwhile not having to purchase tickets separately. Pass did help us get organized since we sorted them first by what we wanted to see, then by area of Paris each was in ... to minimize amount of travel (we were there for six nights).

I ordered Paris Pass I ordered Paris Pass. It is approaching departure date and they are impossible to contact. No phone number...live chat NEVER works. Very aggravating. I don't want to waste time inn Paris with this.. Finally contacted by Matt via email. Promised one pass by 9/29 and the other by 9/30. Neither has arrived as of 3:15pm on 9/30. Contacted by Matt again. Promised delivery on Monday October 2. Fedex came while I was away. Required signature (not my idea) so I have to drive 40 minutes to pick it up. I hope. Amazon delivery has NOT arrived as of 15:15. Ordered more than a month ago. You don't deserve the 2 stars I gave. Seriously bad service. Now, you dont respond at all. Ive paid and I get no service.