Too many excuses I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

Travel Pass wasn't all we hoped but still worthwhile. Thought pass would get us into attractions without standing in lines (which wasn't the case). We probably broke even price wise, so it was worthwhile not having to purchase tickets separately. Pass did help us get organized since we sorted them first by what we wanted to see, then by area of Paris each was in ... to minimize amount of travel (we were there for six nights).

Nothing has arrived One month ago I placed my order with The City Case, it was a big mistake. When I realized that time was passing and had not received any contact, sent them an e-mail. First I was informed that my package had been mailed - a week later still nothing! I sent another e-mail. This time the response was that DHL would deliver it on Thursday or Friday. We are still waiting, and it does not look as if anything will arrive before our departure on Monday. This is a disgrace and NO ONE should use them

Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

Rating a business that fails to deliver… Rating a business that fails to deliver a product or service is hard for me. But when The City Case, Inc. promised to refund my money ($463.50) in April 2018 and in September 2018, November 2018, and finally by the CEO Pierre in December 2018 (assuring me that the day after I received his email I would get my money) I think I've felt the need to write this review. Especially since I checked with PalPal (their payment processor) and they could see the original payment but no refund. Now The City Case won't return my emails. I like the product. The City Case adds value to it. The service has become less enjoyable. I use to recommend them to my family and friends. How can I now? You can make your own decision, but I have made mine for my future trips. Ernie