The City Case delivered our passes as promised 4 days before our departure date. This is our first trip to Paris and the offer from City Case met our needs at a reasonable price when compared to similar providers...The site advertises shipping from the US, but in fact the passes arrived via Fed Ex direct from Paris. The charges appeared on the credit card in US dollars avoiding additional charges for converting foreign currency. All in all, a good experience as we prepare to depart passes in hand. R

You mail the passes too close to departure. We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

Poor Service Order 2 tickets 2 months in advance. Trip was at end of January. Allow enough time. Kept being tell by customer service (think I was talking to the owner) that tickets were tied up in customs. Company offered to send tickets to hotel in Europe however we were visiting multiple cites in different countries and the tickets were For transportion in Paris and were suppose to be use when we arrived. Tickets were sent overnight mail 2 days before departure from the USA. However I really felt the customer service person didnot want to deal with it? I follow the rules and allowed enough time for the tickets to come. Your company failed

The City Case Review Buying tickets from City Case was very convenient, much better than buying them in France. We underestimated the jet lag and had a extra day or two's worth of tickets when we left. The agent's recommendation that we could haul luggage down & up subway stairs after we got off the airport bus and needed to get to our hotel near Victor Hugo's place resulted in much pain and an expensive visit to a chiropractor. Perhaps if I were 30 years younger it would have been OK. A taxi would have cost more, but would have been well worth the extra money.

Your Paris museum pass and metro pass made our much too short stay a great experience By using the Paris museum pass, we did not have to wait in lines at any of the must see museums. This was especially helpful at the louvre where the line was a half mile long and it was raining cats and dogs. It also ensured that we visited some museums that we might have skipped. The Metro pass was a godsend for getting around the heart of Paris. We received our documents within days of our order. We recommended these documents to Rick Steve's tourist followers.