Worst Online Experience I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

The Paris pass is excellent value from … The Paris pass is excellent value from a money & time perspective (lets you use a fast-track line in many locations). I wish I bought it earlier so I could have it mailed to me instead of picking it up at a Paris location. The convenience would have been worth the premium City Case charged when compared to the local Paris tourism office that sold the pass (which I had to go to). So four stars for City Case but it would could have been five stars.

..update..... Terrible service..... purchased 4 museum passes, never received I opened claims (it was 3 different transactions) through PayPal, they asked me to close them and they would refund me. I was able to close one and nearly 2 months later I have still not received the refund promised. Other 2 was refunded by PayPal. I will never use them again! UPDATE: received the refund promised gave them another chance after being promised a discount and fedex delivery and they came through with flying colors.... kudos to Matt, who I’ve been emailing back and forth, for finally getting things right and keeping me as a customer.

You mail the passes too close to departure. We paid for our passes in early March so that seemed sufficient time before our 3/28 departure for the passes to arrive by snail mail. Our one question to you was handled efficiently. We received an email to expect the passes by 3/26 and tracking number. This indicated passes enroute in France on 3/26. I work all day in a federal government facility. We cannot receive personal FedEx. The FedEx came to my house the morning of 3/27, but needed signature. I had to be in contact with FedEx twice to ensure which facility I could collect the letter at. I had to dash between appointments after work to a facility 4 towns over from my house to pick up the letter. It made last minute hectic preparations for a trip unnecessarily stressful. Even a few days earlier would have helped.

Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.