Warning to future travelers- The City … Warning to future travelers- The City Case, INC. Over promised, under delivered. Like the other's, I canceled my purchase because of delivery time. Customer Service stated it would take 7 days from (14 Nov) to process a credit to my account. Till this day, my bank did not receive any credit from The City Case, INC.

Worst Online Experience I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

Too many excuses I ordered Paris museum passes in mid-August for a trip in late September. After numerous email requests by me and numerous excuses by The City Case, I finally received the passes a day before my departure. The City Case said they would refund part of the purchase price for the inconvenience I experienced, but that never happened.

I ordered Paris Pass I ordered Paris Pass. It is approaching departure date and they are impossible to contact. No phone number...live chat NEVER works. Very aggravating. I don't want to waste time inn Paris with this.. Finally contacted by Matt via email. Promised one pass by 9/29 and the other by 9/30. Neither has arrived as of 3:15pm on 9/30. Contacted by Matt again. Promised delivery on Monday October 2. Fedex came while I was away. Required signature (not my idea) so I have to drive 40 minutes to pick it up. I hope. Amazon delivery has NOT arrived as of 15:15. Ordered more than a month ago. You don't deserve the 2 stars I gave. Seriously bad service. Now, you dont respond at all. Ive paid and I get no service.

DO NOT BUY THIS TICKETS The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody