The customer support really rocks The customer support really rocks! I cut the spring bandage during the assembly and contacted the support. They sent me the video instruction of fixing it and also sent me a brand new spring from Ukraine. Predictably, the delivery took some time, but it was still a cool experience!

A nice idea but very poor - very disappointed A nice idea but very poor. The instructions were vague and when I reached out for help I received none. As a member of Mensa you would expect that I could finish this model and have it working, sadly not correct.

Excellent Products and Service Their customer service is excellent! My last question to them about a discount was answered the same day and that just doesn't happen these days. I'm still putting together the Heavenly Hercules (I'm retired and under no time constraints) , my next project will be the Steamliner, and I just supported Time4Machine's new Kickstarter and am buying the Rocketship (can't remember your official name for it). I'm hoping to get all these put together eventually. They are just fun to assemble! They have great products and service!

Very slow delivery Very slow delivery.

Heavenly Hercules I was bought the Heavenly Hercules and Marvel Tank 2. Instructions are basic and after spending more than a week solid in lockdown could not get it to work properly, looks well when built but for extortionate price would like it working will not be buying any more from this company.