Excellent Products and Service Their customer service is excellent! My last question to them about a discount was answered the same day and that just doesn't happen these days. I'm still putting together the Heavenly Hercules (I'm retired and under no time constraints) , my next project will be the Steamliner, and I just supported Time4Machine's new Kickstarter and am buying the Rocketship (can't remember your official name for it). I'm hoping to get all these put together eventually. They are just fun to assemble! They have great products and service!

The customer support really rocks The customer support really rocks! I cut the spring bandage during the assembly and contacted the support. They sent me the video instruction of fixing it and also sent me a brand new spring from Ukraine. Predictably, the delivery took some time, but it was still a cool experience!

Very slow delivery Very slow delivery.

hopeless service I ordered the time4machine working "wooden guitar" model (ca $70) a long time ago and am still waiting for it. They have sent me (from China) two cheap items that I did not order, as well as incorrect tracking information. I doubt if they actually have the model. I certainly would not recommend this: it looks like a scam.

Don't pay for what you won't receive Horrible customer service. I didn't receive a notification that the parcel was available for pick-up so it was sent back. No big deal, but after waiting for the product for a 1 year and a half (indiegogo-pledge) I had no interest in it anymore so I requested a refund. A month later the customer service is ghosting my mails, no money back in sight.