lack of communication As of August 3rd, still waiting for the Phil Keaggy Master Class. Went from the end of June to the July 15 to first week of august. I totally understand yet am disappointed in the lack of communication from JamPlay on my purchase. Haven't received a single email or communication concerning delays or updates. very sad. Ready to ask for refund. On the plus side the response time for a reference number was very quick. Thank You

Good luck on cancellation of the… Good luck on cancellation of the account once you start. I’m still being charged a month after I cancelled my account online. I received an email confirmation stated my account was cancelled. When I tried to contact them directly, I received a automatic reply stating they would be back on Tuesday.

Just started today but find navigation… Just started today but find navigation to next lesson not smooth. Find lesson I just went through popping up instead of advancing to next in sequence. Also, I wanted to skip the first few lessons since I was a bit more advanced ( not too advanced but somewhat) but site made this difficult. But I did like instructors teaching style.

Beware they will give you no warning… Beware they will give you no warning that they are about to debit your card each year for the full amount, whether you are using the website or not. And they will not give any refunds when you receive your credit card statement and realise what has happened.

No good for absolute beginners As an absolute beginner I found the lessons to be way too complex and kind of dull. For example in lesson 3 there might be 5 new chords with difficult finger positions, then on top of that there will be some extra concept that is mentioned only briefly. The supplemental materials are written in musical notation that does not seem to be explained anywhere on the site. The site itself feels clunky and outdated. There is no structure to the site, you just have to randomly pick a series of videos and then hope that they are kind of OK. I guess there is also a lot of overlap. Cancelling my membership was fairly easy, but I did need to speak to a person in support through their chat app.