They don't replay to emails regarding the money-back-guarantee They write you emails and tell you that you have a 30days-money-back guarantee. I wrote back twice and asked kindly to get back the money because jamplay just was not right for me. They did not reply to my email for the money-back-guarantee (i wrote twice) and sent me an automated email to upsell my payment-plan instead.

Awesome service Great content and a wonderful array of teachers delivering it. I've not been with jamplay.com for long, but I'm really enjoying learning with them. Any negatives? Only a couple. 1.) The android app doesn't appear to be compatible with my particular kindle. 2.) There is no way to cache videos offline for circumstances where you have no internet.

lack of communication As of August 3rd, still waiting for the Phil Keaggy Master Class. Went from the end of June to the July 15 to first week of august. I totally understand yet am disappointed in the lack of communication from JamPlay on my purchase. Haven't received a single email or communication concerning delays or updates. very sad. Ready to ask for refund. On the plus side the response time for a reference number was very quick. Thank You

Signed up for a membership on Nov 1 Signed up for a membership on Nov 1, 2019, and canceled on Dec 26.No refund issued and after several emails have finally been told I will still have to wait for a refund. If I had not checked my Visa statement they would have never issued a refund. I also had to provide them with a copy of the cancellation email I received before they would authorize a refund. So if I had lost this I was screwed. I would not recommend JamPlay to anyone.

Terrible user interface and design. Terrible user interface and design. The UI and website design is TERRIBLE. This is a website from the 2000s. Compare this to JTC or another modern online website??? It's insane. I regret paying for this and wouldn't recommend it to anyone.