LG v20 It lacks a message missed indicator led light. The light is a very convenient and helpful feature and not having it on such an expensive phone is a stupid stupid omission. Also the Indian companies they use as customer support just don't care about your problem or finding the solution. They give you false info just to shine you on.

Good, in some areas. I like the LG Stylo 4 but the battery isn't so great, it reminds me of my LG stylo 3, wish it had a better lasting battery for uses like movies, videos and music. But still, it's got better functions than the 3 that i had, I really like the finger print unlock.

shattered from and back of phone and/or dual screen case I purchased the new lg v60 thinq from verizon/ The slipperiest most fragile phone I have ever owned....after 2 weeks, I happened to drop the phone about 2 feet to the floor...the back cover splintered...it held together until I got the dual screen device which is a case also. Phone functioning ok. In the new protective dual screen case while I was working in the yard, I noticed that the front of the case (more tempered glass apparently) had splintered/fractured. In less than 6 weeks since I purchased this expensive phone I have had the back and front fracture/splinter....I have NEVER had a problem with other manufacturers phones and cases.

Does not upgrade What went wrong was my phone is supposed to upgrade to an OS 13 and will not upgrade past OS 10. I contacted my provider who actually figured out what is wrong with my phone. When I called LG they offered to do a call back at the number I provided, which never happened. When I called them back I was immediately disconnected. The number I was provided earlier to call them back at ended up being a fake number which could not be answered and I received a message with an apology. This company owes me a replacement warranty phone. And they are doing everything they can to get out of doing that. The phone is not capable of upgrading to what they claimed it would do.

Poor customer service Poor customer service. Spoke with one supervisor who was very rude and not helpful. LG mobile has an IP 68 rating, which means nothing because if you do drop your mobile in water, your warranty is automatically voided. No repair or replacement option at all.