That’s crazy that this app is so used… That’s crazy that this app is so used and famous and at the same time got a lot of issues and a bad note ! Many issues for me with payment, they charge me many times a months, and I can’t use my premium account on the app!!! This is unbelievable!!! And no possibility to get someone to help me. No service center, nothing!!!

Shocking dishonest customer service Shocking customer service. I actually felt like I was talking to a bot, with all the generic messages sent back to me. We wanted to do a simple name change, for the main account holder. My wife wanted to access the audio books on our duo account. However, the account needed to be in her name and myself put as a plan member. The advisor told us that we needed to cancel the account a re subscribe. Which we did, but then the price was £2 more per month. This was not shared with us. They instantly cancelled our subscription and told us after, that the price had increased. Spotify wouldn’t honour our original price subscription, as their system was unable to do a simple name change. We left Apple to save money and now Spotify is the same price. We spoke with four advisors. Sent loads of generic messages referring to helping Spotify’s platform grow. Shocking dishonest customer service!

Yet another price increase they simply… Yet another price increase they simply cannot justify. Give students a cheap option but what about a cheaper option for people who dont need the whole thing. Ridiculous. It also speaks volumes when they don't bother to answer anything. Cancelling and going for something else.

Exploitative monopoly One of those companies who know they can do you over pretty hard because there is no real competition. Getting more expensive every year, more and more things have commercials even if you pay etc. You will also be a big donor to complete clowns like Joe Rogan if you are a subscriber. Im considering finding my old piratehat again. for 10dollars it wasnt worth it, but now, for twice that and WITH ADS, idk.. I can listen to music for free on youtube with an ad-blocker..

Disappointing Another fee increase that can't be justified. Same old clunky interface. Lack of UX & outdated tech.