Only PARTIAL Refunds issued for all returns...DeepDiscount keeps the tax and restocking fee! A word of advice to the wise...never purchase merchandise from deepdiscount.com. 1. They always ship media mail, and the turnaround time is VERY SLOW...even though they charge shipping. 2. If you ever contact them for a refund, they will cop an attitude and give you a hard time...before eventually refunding you only a portion of what you paid. PLUS you need to pay for return shipping, not reimbursed either. I tried to return a dvd set sealed as received, they took a portion of what I paid, Their "customer service" is the worse: RUDE, and UNPROFESSIONAL. If you want good discounts and customer service, go with Ebay and Amazon. These two are light years ahead of DeepDiscount, which is really, dirt and grime on the base of the earth.

Horrible company to order from I have not once had ordered from them without an issue. Majority of the time items will never ship, often ordered will be cancelled with no notification that they're cancelled.

Actually impressed. My wife bought me some LPs for my birthday. She let me pick them and Deepdiscount had the best prices. They arrived promptly and were packed appropriately to prevent damage during transit. Received status reports along the way. Since then I have ordered 3 times from them and the products were consistently what I ordered and they were solidly packaged. It would seem to me that they have become more reliable with improved customer service. No complaints. Am impressed actually.

I'd give zero stars if possible I'd give zero stars if possible. Pre ordered a 4k limited edition of the Thing. They cancelled my order w/o any notice to me via email or updating my order history their website 45 days or so after I ordered. I had to call to find this out, they said that the manufacturer could not fulfill the order.

Terrible customer service! Terrible customer service!! My packaged never arrived and all they told me was to try to contact USPS. I emailed them multiple times and they stopped responding. Literally wasted my money :(