DO NOT SIGN UP FOR A MEMBERSHIP . DO NOT SIGN UP FOR A MEMBERSHIP .. BJS DOES NOT CARE ABOUT THEIR CUSTOMERS... THEY RENEWED MY SUBSCRIPTION WITHOUT MY KNOWLEDGE AND I HAD A NEW MEMBERSHIP FEE THAT WENT UNPAID AND OVER 100 POINTS CAME OFF MY CREDIT SCORE BECAUSE THEY USED A MASTERCARD / BJS CARD THAT I CANCELLED WHEN I MOVED FROM NEW YORK ... NOW I HAVE TO FILE DISPUTES W ALL 3 CREDIT BUREAUS..

Bad customer service !!! Bad customer service !!!! I called them two weeks ago about returning a water cooler since it was defective. The agent said I would be contacted in three days and a pickup would be arranged. Never happened!!! No followup. Horrible customer service and communication among workers!!! Uneven bought a warranty from them. Don't deal with this company !!!

BJ's has terrible credit card service BJ's has terrible credit card service. If you don't want to make a payment or check balance online, the wait time to speak with a representative exceeds 60 minutes. They also change account numbers without notice so that on-time electronic payments do not arrive by due date, which generates interest. This is a fraud practice in my state.

Management is awful Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

BJ's Falls Church, VA BJ's Wholesale Club, Falls Church, VA. Both IAN and PETER in the produce section went into the back area and brought out bulk carrots and bagged kale for me. They were very helpful, smiled easily and were great representatives of customer service. Also, SHANDANA in customer service has always been extremely friendly and helpful. My experience with the quality of employees at BJ's Falls Church has been very favorable.